ERICA EDWARDS
New York,NY
Summary
Efficient professional with 17+ years of working experience and a proven knowledge of assisted living, outpatient care, and patient safety. I also attain experience in security fields such as CCTV monitoring and Access control with credentials checks. Aiming to leverage my skills to successfully fill a role at your company, as well as broaden my knowledge of various job responsibilities and gain leadership skills and experience.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Transit Property Protection Agent
MTA New York City Transit
12.2023 - Current
- Implemented preventative measures by analyzing patterns in criminal activity and proactively adjusting tactics accordingly while maintaining access control.
- Continuously updated knowledge of industry trends and best practices, staying ahead of emerging threats to better protect clients.
- Delivered exceptional customer service by promptly addressing clients'' concerns and providing clear communication on security matters.
- Maintained strong situational awareness, identifying potential risks before they escalated into problems.
Patient Service Representative
The Institute for Family Health
08.2021 - 12.2023
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Security Officer
Allied Universal Security Services
02.2019 - 12.2022
- Monitored security cameras and fire, building and alarm systems
- Patrolled premises to ensure safety of employees and visitors
- Quickly and accurately reported all security incidents, accidents and medical emergencies
- Checked passes and credentials of persons seeking to enter property and issued passes for guests
- Maintained safety by quickly responding to alarms and investigating disturbances.
Home Health Aide
PARTNERS IN CARE
11.2009 - 08.2021
- Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming
- Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care
- Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship
- Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager
- Check patients' pulse, temperature, and respiration.
Education
High School Diploma -
Manhattan High School
New York, NYCertification
- NYS Drivers license
- NYS Security guard license
- Home health aide certificate
- 8&16 Hour security guard certificates
- Osha 10&30
- FO1 fireguard certification
Timeline
Transit Property Protection Agent
MTA New York City Transit
12.2023 - Current
Patient Service Representative
The Institute for Family Health
08.2021 - 12.2023
Security Officer
Allied Universal Security Services
02.2019 - 12.2022
Home Health Aide
PARTNERS IN CARE
11.2009 - 08.2021
High School Diploma -
Manhattan High School
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