Thelia Wooten
New York,NY
Summary
Proven security professional with a strong background in access control and customer service, honed at MTA New York City Transit Authority and FJC Securities Services. Excelled in threat assessment and emergency response, enhancing safety protocols. Skilled in CCTV monitoring and fostering positive interactions, I significantly improved security measures and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Transit Property Protection Agent
MTA New York City Transit Authority
12.2023 - Current
- Collaborated with local law enforcement agencies during investigations and emergency situations for efficient response.
- Checked and verified photo identification prior to granting facility access.
- Issued access cards to authorized personnel to monitor access points.
Customer Service Representative
Xfinity Comcast
08.2020 - 12.2023
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Security Guard
FJC Securities Services
01.2014 - 10.2021
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Improved response time to incidents by maintaining clear communication channels with team members.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
Education
GED -
Norman Thomas High School
New York, NY06.2001
Skills
- Access Control
- Threat Assessment
- First-aid and CPR
- CCTV Monitoring
- Customer service
Timeline
Transit Property Protection Agent
MTA New York City Transit Authority
12.2023 - Current
Customer Service Representative
Xfinity Comcast
08.2020 - 12.2023
Security Guard
FJC Securities Services
01.2014 - 10.2021
GED -
Norman Thomas High School
Similar Profiles
Tareva HallTareva Hall
Transit Bus Operator at MTA New York City Transit AuthorityTransit Bus Operator at MTA New York City Transit Authority
Richard IngardiaRichard Ingardia
Special Inspector at MTA New York City Transit AuthoritySpecial Inspector at MTA New York City Transit Authority
Anthony EspinosaAnthony Espinosa
MTA Chassis Maintainer at MTA New York City Transit AuthorityMTA Chassis Maintainer at MTA New York City Transit Authority
Saif AzadSaif Azad
Computer Specialist Level IV at MTA New York City Transit AuthorityComputer Specialist Level IV at MTA New York City Transit Authority
Kiaris GuzmanKiaris Guzman
Caretaker at CDPAP NY-FreedomcareCaretaker at CDPAP NY-Freedomcare