SHEVONNE ALERT
50 GREENHOUSE RD UNIT 26C BRIDGEPORT ,CT
Summary
Highly motivated and detail-oriented with the ability to remain calm and professional in high-pressure situations. Maintains professionalism and strong customer service standards to meet team and company goals.
Overview
17
17
years of professional experience
Work History
TRANSIT PROPERTY PROTECTION AGENT
New York City Transit Authority
01.2015 - 02.2024
- Preformed daily inspection on all equipment and report equipment malfunctions.
- Conducted various kinds of investigation and activity logs.
- Patrolled Premises for security breaches at specific locations.
- Access Alert.
NYPD AUXILIARY
NYC POLICE DEPARTMENT 103RD PRECINCT
01.2020 - 01.2021
- Utilized clear communication and interpersonal skills to build relationships with citizens in the community.
- Recorded facts to prepare reports such as incidents and activities.
- Participated in ceremonies, rallies and physical training.
- Monitored crowded public areas and events to mitigate risk and promote safety.
SPECIAL INSPECTOR
New York City Transit Authority
02.2024 - Current
- Study and analyst incident data related to etching and graffiti vandalism and Investigate alleged violation of fare enforcement
- Conduct site investigation and assist with developing tactical plans to combat vandalism.
- Participate in the coordination of fare evasion activities with personnel from MTA NYC transit departments and members of the New York City Police Department.
- Issue summonses to fare evaders and exercise resilience and de-escalation techniques with agitated customers who may have violated fare policy.
- Overseeing and managing the Master Schedule for Security Guards.
AIRPORT SECURITY AGENT
Port Authority Of New York & New Jersey- Covenant
08.2008 - 01.2015
- Used detection machines to identify potential hazards on vehicles entering onto the airport runway.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Checked all TSA, Custom and PA Agents for credentials.
- Conducted regular patrols of key areas to spot and control security concerns.
Education
Bachelor Of Science - Businesss Administration
York College of The City University of New York
Jamaica, NY06.2004
Skills
- Customer Service Skill
- Data Entry
- Communication Skills
- MS Word & Access
- MS Office
- Excel Spreadsheet
- Daily incident reporting
- Employee schedule coordination
- Schedule management
- Incident reports
- General security
Accomplishments
Commendation from Former President of New York City Transit and Former Vice President of Security 2018.
Timeline
SPECIAL INSPECTOR
New York City Transit Authority
02.2024 - Current
NYPD AUXILIARY
NYC POLICE DEPARTMENT 103RD PRECINCT
01.2020 - 01.2021
TRANSIT PROPERTY PROTECTION AGENT
New York City Transit Authority
01.2015 - 02.2024
AIRPORT SECURITY AGENT
Port Authority Of New York & New Jersey- Covenant
08.2008 - 01.2015
Bachelor Of Science - Businesss Administration
York College of The City University of New York