Naomi McCoy

• Transit Property Protection Agents, under supervision, perform routine security work in the surveillance and monitoring of MTA buildings, train yards, bus depots, and adjacent grounds, identifying suspicious behaviors and circumstances that may pose a security threat.
• They act to prevent unauthorized persons, vehicles or materials from entering and exiting MTA facilities.
• They also maintain vehicle parking access control; make written reports; operate surveillance and intrusion detection equipment; operate visitor management equipment; drive a motor vehicle; and perform related work.

• Promoted to Peace officer for this property of 110 buildings (80 acres) with over 30,000 residents in October of 2022.
• Partnered with the NYPD when conducting video investigations, making incident reports and conducting video retrieval for Larcenies, grand larcenies, property damage, graffiti and etc.
• Questioned callers to determine nature of problems and locations to direct type of response needed.
• Produced detailed and knowledgeable technical reports on command and field activities.
• Responded quickly to crisis situations, balancing operational requirements against public safety to effectively handle dynamic needs.
• Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
• Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
• Used software to track and maintain case incident numbers and logs.
• Relayed latest information to first responders via electronic means, telephone calls and radio responses.
• Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.

• Overall store management, supervision, and policy implementation

• Employee staffing, training, and development

• Sales and inventory management

• Customer service leadership

• Replenished aisles in the store based on customer focused demand daily in order to drive sales
• Helped store management meet standards of service and quality in daily operations
• Completed store opening and closing procedures, including setting up registers and checking products
• Monitored shift changes to uphold successful operations strategies and maximize business success
• Responded to and resolved customer questions, concerns and complaints
• Applied security, safety and loss prevention strategies during shifts
• Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions
• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands

• Recovered merchandise from shop-lifters through the use of customer service
• Prepared written reports on all merchandise recoveries, safety concerns, and suspicious activity
• Partnered with both Law Enforcement and management to deescalate conflict situations
• Patrolled both indoor and outdoor areas

• Conducted CCTV and floor surveillance in order to identify and apprehend shoplifters.
• Detained and interviewed shop-lifters, resulting in a average of 15-20 apprehensions per month and savings of up to $15,000 per year
• Supervised a team of 15 security personnel during a given shift
• Conducted daily audits of store inventory to identify any theft in either external or internal activity. Also to ensure that sales are being met and merchandise is being stored properly

• Monitored and reported suspicious activities to local authorities
• Circulated among visitors, patrons and employees to preserve order and protect property
• Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences
• Secured all doors in the office and main building after hours.
  
• Performed surveillance of suspects using cameras and physical tactics
• As a Cosmetic TPS, performed Re-shopping of merchandise, zoning aisles, and purging merchandise from the stockroom in order to fill aisles
• Also performed daily inventory of merchandise including both cosmetic and electronic merchandise
• Secured all doors in the office and main building after hours