Erica Edwards
Dalton,GA
Summary
Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Overview
12
12
years of professional experience
Work History
Store Manager
Family Dollar
Calhoun , GA
09.2012 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Managed daily banking activities such as deposits and withdrawals.
- Updated POS system with new products and promotional offers.
- Trained and mentored associates to teach daily tasks and procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Prepared staff work schedules and assigned team members to specific duties.
- Recruited, trained and supervised new employees.
Education
High School Diploma -
Gordon Central High School
Calhoun, GA05-2009
Skills
- Supply Ordering
- Team Development
- Payroll Management
- Strategic thinker
- Reliable
- Store Opening and Closing
- Team motivation
- Inventory Control
- Flexible Schedule
- Bank and Safe Deposits
- Bank deposit procedures
- Cash Management
- Outstanding communication skills
- Store Merchandising
- POS Systems
Timeline
Store Manager
Family Dollar
09.2012 - Current
High School Diploma -
Gordon Central High School
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