Erica Ellerson
Palmetto,FL
Summary
Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.Resourceful and personable Employee with deep knowledge in facilitating communication and providing appropriate solutions. Offering strong organizational, problem-solving, and communication skills. Collaborative and determined to meet deadlines in fast-paced environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Client Service Coordinator
Care Net Manasota Pregnancy Center
03.2023 - 12.2023
- Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
- Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
- Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Developed strong relationships with clients through regular check-ins, fostering loyalty and trust.
- Educated clients about available resources, tools, and support options designed to help them maximize their benefits from our services.
Stock Associate
Walmart
07.2022 - 08.2022
- Blocked and faced products on displays and shelves in accordance with company policy.
- Maintained effective team member communication.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Answered customer questions and provided detailed product information.
Food and Beverage Server
Cooper's Hawk Winery And Restaurant
06.2021 - 01.2022
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Cultivated warm relationships with regular customers.
Food and Beverage Server
Hooters Restaurant
10.2012 - 08.2018
- Bussed and reset tables to keep dining room and work areas clean.
- Used point-of-sale systems and completed end-of-shift paperwork accurately.
- Served food and beverages promptly with focused attention to customer needs.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Associate of Arts -
SCF
Bradenton, FL03.2018
High School Diploma -
Palmetto High School
Palmetto, FL05.2010
Skills
- Search Engine Optimization Practices
- Outbound Calling
- Documentation And Reporting
- CRM software knowledge
- Scheduling and Planning
- Customer Relations
- Property Information
- Client Support
- CPR Certified
- Hazardous Chemical Training
Certification
- First Aid/CPR Certified
Timeline
Client Service Coordinator
Care Net Manasota Pregnancy Center
03.2023 - 12.2023
Stock Associate
Walmart
07.2022 - 08.2022
Food and Beverage Server
Cooper's Hawk Winery And Restaurant
06.2021 - 01.2022
Food and Beverage Server
Hooters Restaurant
10.2012 - 08.2018
Associate of Arts -
SCF
High School Diploma -
Palmetto High School
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