Erica Erazo
Moreno Valley
Summary
Pursuing a career path that leverages extensive experience while fostering professional development opportunities
Overview
24
24
years of professional experience
Work History
FC Associate
Amazon
Riverside
09.2021 - Current
- Operated material handling equipment to efficiently move products within the facility.
- Fulfilled orders promptly to achieve challenging daily objectives.
- Utilized proper lifting techniques when handling heavy objects to prevent injuries.
- Worked additional hours and shifts during peak periods to meet tight deadlines.
Operator Services
Loma Linda University Medical Center and University of Loma Linda
Loma Linda
09.2020 - 09.2021
- Activated code blues for hyper-acute strokes and STEMIs.
- Managed heavy phone lines and connected calls to departments, clinics, and units.
- Performed data entry and template management efficiently.
- Updated on-call schedules by adding or changing assignments.
- Collaborated with healthcare teams to enhance workflow efficiency and communication.
Front Office/Eligibility/Referral Coordinator
Dr. Tahira Akram OB/GYN
Pomona
03.2019 - 08.2020
- Managed appointment scheduling for patients in busy OB/GYN practice to optimize workflow.
- Coordinated patient referrals to specialists and healthcare providers, ensuring timely care.
- Utilized various healthcare IT systems for efficient communication with medical professionals and patients.
- Verified patient insurance coverage and obtained necessary pre-authorizations for treatments.
- Handled heavy phone traffic to assist patients with check-in/out processes efficiently.
Front Office/Referral Coordinator
Dr. Raimel Perez-Pasiliao Pediatrics
Chino
11.2013 - 02.2019
- Managed front office check-in and check-out processes to enhance patient flow.
Scheduled appointments efficiently while handling high call volumes.
Facilitated eligibility verification and referral processes to ensure seamless patient access.
Provided back office support when necessary to maintain operational continuity.
Administered vital injections and breathing treatments, ensuring patient safety and comfort.
Front Office/Referral Coordinator
Dr. Sandra So Pediatrics
Chino
01.2011 - 01.2013
- Managed front office check-in and check-out processes to enhance patient flow.
Scheduled patient appointments while handling high call volumes effectively.
Processed eligibility checks and referrals to ensure timely patient care.
Provided coverage for back office operations as needed to maintain workflow.
Administered vital injections and breathing treatments according to protocol.
Ortho Referral Coordinator
US Healthworks
Compton
09.2005 - 12.2010
- Front office, check-in/check-out high call volume and referrals
- Coordinated patient referrals to ensure timely access to specialized care.
- Managed communication between patients, providers, and insurance companies effectively.
- Scheduled appointments and followed up on referral status consistently.
Back Office Medical Assistant
Grand Medical Group
Montclair
03.2002 - 05.2009
- Managed front office check-in/out and scheduling for patient appointments.
Handled high-volume phone inquiries while maintaining service quality.
Processed eligibility checks to ensure compliance with insurance requirements.
Provided back office support as needed to maintain workflow efficiency.
Recorded patient vitals and administered injections as directed by physicians.
Assisted physicians with procedures including Pap smears, cryotherapy, and colposcopies.
Back Office Medical Assistant
Grand Medical Group
Chino
06.2002 - 02.2003
- Managed front office check-in and check-out processes, ensuring efficient scheduling.
Handled high-volume phone inquiries and verified patient eligibility.
Provided back office support as needed to ensure seamless operations.
Assisted physician with vital injections, including PAP smears, cryotherapy, and colposcopies.
Maintained accurate patient records and appointment schedules for optimal workflow.
Facilitated communication between patients and healthcare providers to enhance service delivery.
Education
Diploma - Medical Assistant
Nova Institute of Health and Technology
Ontario, CA01.1998
High school diploma or GED -
Mt. San Antonio College
Walnut, CASkills
- EMR systems and medical scheduling
- Medical office administration
- Patient care and support
- Insurance verification and billing
- CPT and ICD-10 coding
- Phone etiquette and triage
- Medical records management
- Documentation review and compliance
- Microsoft Office proficiency
- Computer skills for healthcare
- Phlebotomy techniques
- Laboratory experience and procedures
- Customer service excellence
- Warehouse operations and materials handling
References
References available upon request.
Timeline
FC Associate
Amazon
09.2021 - Current
Operator Services
Loma Linda University Medical Center and University of Loma Linda
09.2020 - 09.2021
Front Office/Eligibility/Referral Coordinator
Dr. Tahira Akram OB/GYN
03.2019 - 08.2020
Front Office/Referral Coordinator
Dr. Raimel Perez-Pasiliao Pediatrics
11.2013 - 02.2019
Front Office/Referral Coordinator
Dr. Sandra So Pediatrics
01.2011 - 01.2013
Ortho Referral Coordinator
US Healthworks
09.2005 - 12.2010
Back Office Medical Assistant
Grand Medical Group
06.2002 - 02.2003
Back Office Medical Assistant
Grand Medical Group
03.2002 - 05.2009
Diploma - Medical Assistant
Nova Institute of Health and Technology
High school diploma or GED -
Mt. San Antonio College