Erica Espinoza
Fresno,CA
Summary
Reliable employee seeking Office Assistant position. Offering excellent communication and good judgment. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Office Assistant position. Ready to help team achieve company goals. Dedicated hard work professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Outgoing Wireless Sales Associate offering 5 years of expertise in fast-paced retail environments. Skillful in promoting sales and answering questions regarding calling plans and technology. Committed to maintaining customer satisfaction and achieving sales goals. Solid team player with positive attitude and in-depth knowledge of communications industry.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
Hands on Central California
Fresno, Ca, CA
09.2021 - 06.2023
- Scheduled appointments between clients and customers and internal staff members.
- Facilitated communication between different departments within the organization.
- Greeted visitors and provided general information about the company.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Developed and maintained filing systems for confidential documents and records.
- Compiled data from various sources into organized reports for review by management team.
- Handled incoming calls and directed callers to appropriate department or employee.
- Responded to customer issues to provide immediate resolution and improve retention.
- Managed database systems containing customer contact information.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Prioritized and organized tasks to efficiently accomplish service goals.
Wireless Sales Associate
Cricket Wireless
Fresno, CA
05.2017 - 06.2019
- Upsold customers by recommending accessories and promotions to increase revenue.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Activated both contract and pre-paid wireless phones for 5 years customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
- Increased monthly sales 25% by recommending seasonal buy one get one sales, rebates and limited time offers.
- Oversaw signage, pricing and shelf labeling to promote neat, professional presentation.
- Accepted and processed payments and purchases for new equipment using POS system.
- Operated product tools, equipment, and point of sale terminals.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Managed efficient cash register operations.
- Increased business sales utilizing communication knowledge.
- Prioritized helping customers over completing other routine tasks in store.
Main Cook
Red Robin
Fresno, CA
12.2016 - 04.2017
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
- Collaborated with vendors and suppliers to obtain quality recipe ingredients while adhering to company budgets.
- Determined purchasing specifications and budgetary allotments for all menu items.
- Coordinated hiring and training activities for kitchen and back of house employees while continuously monitoring performance.
- Maintained well-organized mise en place to keep work consistent.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Supervised and enhanced work of 5-person team producing more than 50 plates per day
Cook
Cafe California/ Pleasant Valley State Prison
Coalinga, CA
10.2015 - 12.2016
- Assisted chef with planning easy but elegant appetizers to spark customer interest.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Managed kitchen staff to supervise preparation of foods and explain steps for readying specialty items.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Interacted with guests to obtain feedback on product quality and service levels.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
Wireless Sales Associate
Walmart
Hanford, CA
06.2013 - 09.2015
- Upsold customers by recommending accessories and promotions to increase revenue.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Activated both contract and pre-paid wireless phones for 50 customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
- Oversaw signage, pricing and shelf labeling to promote neat, professional presentation.
- Replenished, faced and organized merchandise on shelving.
- Accepted and processed payments and purchases for new equipment using POS system.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Shift Manager
Wendy's Restaurant
Fresno, CA
09.2005 - 10.2007
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Tracked receipts, employee hours and inventory movements.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Handled cash and made cash drops to the bank
- Managed schedules, accepted time off requests and found coverage for short shifts
Education
Some College (No Degree) - Office Assistant
Fresno City College
Fresno , CaSome College (No Degree) - Business Administration
UEI College
Fresno, CaSkills
- Sales expertise
- Product promotions
- Store opening and closing
- Product and Service Sales
- Product line knowledge
- Customer interaction
- Microsoft applications proficiency
- Cash register operation
- Teamwork and Collaboration
- Organization and Time Management
- Self-Motivated
- Filing
- Relationship building
- Multi-task management
Timeline
Administrative Assistant
Hands on Central California
09.2021 - 06.2023
Wireless Sales Associate
Cricket Wireless
05.2017 - 06.2019
Main Cook
Red Robin
12.2016 - 04.2017
Cook
Cafe California/ Pleasant Valley State Prison
10.2015 - 12.2016
Wireless Sales Associate
Walmart
06.2013 - 09.2015
Shift Manager
Wendy's Restaurant
09.2005 - 10.2007
Some College (No Degree) - Office Assistant
Fresno City College
Some College (No Degree) - Business Administration
UEI College