Erica Espinoza
Kingsville,TX
Summary
Detail-oriented Healthcare Professional experienced in managing patient records and coordinating medical assistance. Skilled in developing personalized nutritional plans and advising on dietary changes to improve health outcomes. Collaborates effectively with healthcare teams to enhance patient experiences and optimize care delivery.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Dietary Technician
Morrison Healthcare
Kingsville, TX
02.2024 - 12.2024
- Served as primary contact for patients, providing assistance throughout healthcare journey.
- Communicated effectively with patients to collect necessary information and address concerns.
- Collaborated with kitchen staff to prepare meals accommodating special requests and dietary restrictions.
- Supervised team of 8 food service staff to ensure efficient operations.
- Maintained cleanliness and sanitation standards, achieving high inspection scores.
- Monitored food quality during service hours, resolving issues promptly to uphold standards.
- Managed inventory levels to optimize stock availability and minimize waste.
- Developed inventory management system, accurately tracking stock and reducing waste.
Medical Assistant
Dr. Elizondo
Alice, Texas
01.2023 - 12.2023
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Assisted physicians with patient examinations and procedures.
- Provided patient education on treatment plans and medications.
- Provided injections, medications, and treatments following physician instructions.
- Administered medications under physician's supervision.
- Collected and processed lab specimens for diagnostic testing.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Maintained accurate medical records through efficient filing, charting, transcription, and data entry into electronic health record system to support quality patient care.
- Managed patient records using electronic health record systems.
- Scheduled appointments and coordinated patient referrals to enhance patient access to care.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Maintained cleanliness and organization in examination rooms.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Changed dressings on wounds to prevent infection and check for healing.
- Positioned patients properly during examination or treatment for comfort and safety.
- Maintained equipment cleanliness to support safe patient care.
- Monitored inventory levels of medical supplies and equipment.
- Streamlined back office patient processes to minimize office wait times and improve patient flow.
- Organized charts, documents and supplies to maintain team productivity.
- Organized patient charts before each day's clinic sessions began.
- Registered new patients into practice management software program accurately entering demographic information.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Submitted insurance claims to comply with healthcare regulations.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
Home Health Clerk
USA HOME HEALTH SERVICES
Kingsville, TX
03.2022 - 01.2023
- Verified orders for hh clients' scheduled visits and reviewed nurse notes for quality compliance.
- Coordinated client transportation and scheduled appointments to improve healthcare access.
- Facilitated communication between healthcare providers and patients to ensure timely information exchange.
- Managed patient records while upholding confidentiality standards and addressing payroll issues.
Medical Assistant-Covax Vaccinator
DSHS
Kingsville, TX
09.2021 - 12.2022
- Successfully executed COVID and flu immunization services, boosting community health.
- Managed data entry and updated medical records, ensuring accuracy.
- Led outreach efforts to promote vaccination access within communities.
- Coordinated clinic operations, improving patient access to vaccinations.
- Facilitated in-office procedures, ensuring timely interventions for optimal care.
- Administered patient care services, supporting health and recovery.
- Measured and documented patient vitals, assisting in effective assessments.
- Evaluated patient conditions to prioritize care effectively.
Education
NCMA - Certification
Kaplan college
Corpus Christi10-2009
Phlebotomy - Certification
Coastal Bend College
Kingsville07-2005
basics - High school diploma
H.M. King High School
Kingsville05-1998
Skills
- Patient interaction and care
- Medical assisting and office support
- Front desk and guest services
- Triage and patient scheduling
- Vital signs monitoring and patient assessment
- Medication administration and management
- EMR systems and electronic health records
- Medical records management and documentation review
- Infection control and quality assurance
- Phlebotomy and venipuncture
- Hospital experience and medical office
- Laboratory experience and medical imaging
- ICD coding and CPT coding
- Medical terminology knowledge and anatomy expertise
- Client communication
Certification
- Certified Medical Assistant
- CPR Certification
- Certified Phlebotomy Technician
- AED Certification
- OLCC Service Permit
- Certified Phlebotomist (06/01/06 to Present)
- NCMA (12/01/09 to Present
- BLS Certification
Accomplishments
- Sunshine Award x2 for exemplary contributions at Spohn Kleberg-Dietary Dept
Timeline
Dietary Technician
Morrison Healthcare
02.2024 - 12.2024
Medical Assistant
Dr. Elizondo
01.2023 - 12.2023
Home Health Clerk
USA HOME HEALTH SERVICES
03.2022 - 01.2023
Medical Assistant-Covax Vaccinator
DSHS
09.2021 - 12.2022
NCMA - Certification
Kaplan college
Phlebotomy - Certification
Coastal Bend College
basics - High school diploma
H.M. King High School