Erica Estevez
Philadelphia,PA
Summary
Positive and diligent property management professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering 4 years of property management experience paired with goal-oriented and performance-minded approach.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Residential/Commercial Property Manager
Jonathan Rose Companies
10.2023 - Current
- Communicated with clients and tenants while offering strategic solutions to remedy problems.
- Managed property renovations, ensuring timely completion and minimal disruption to tenants.
- Administered operations to handle needs of more than 400 tenants across 320 property units.
- Maintained accurate financial records, including rent collection, budgeting, and reporting to stakeholders.
- Kept properties in compliance with local, state, and federal regulations.
- Coordinated appointments to show marketed properties.
- Coordinated with legal counsel on lease agreements, evictions, and other property-related matters as needed.
- Used Real Page and Yardi to keep record of financial transactions and rental applications.
Leasing Agent
Rise Realty
02.2023 - 10.2023
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
- Generated leads through various marketing channels such as social media platforms, email campaigns, and print advertising materials.
- Verified tenant incomes and other information before accepting lease applications.
- Streamlined administrative tasks such as lease renewals, rent collection, and tenant communication to maximize efficiency.
- Collaborated with maintenance staff to ensure timely completion of work orders, resulting in satisfied residents.
- Managed 2 apartment complexes consisting of 400+ units and 400+ residents.
- Used Entrata to keep record of financial transactions and rental applications.
Property Management Coordinator/Leasing Specialist
Iss Management
02.2021 - 01.2023
- Improved occupancy rates by implementing strategic marketing initiatives and conducting property tours for prospective tenants.
- Managed vendor relationships for cost-effective services while maintaining high-quality work standards.
- Maintained accurate financial records with diligent tracking of rent payments, expenses, and budgets.
- Assisted in monitoring legal compliance across all areas of property management operations, mitigating potential risks or liabilities effectively.
- Maintained and renewed all rental licenses and suitability licenses for each landlord/property.
- Maximized rental income potential by evaluating market trends and adjusting pricing strategies accordingly.
- Enhanced tenant satisfaction by promptly addressing maintenance issues and coordinating repairs.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Trained newly hired staff members on company policies, procedures, and best practices in order to maintain consistent performance levels across our team.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated with legal counsel on lease agreements, evictions, and other property-related matters as needed.
- Administered operations to handle needs of more than 300 tenants across 211 property units.
- Used Propertyware to keep record of financial transactions and rental applications.
Education
Salesperson License -
The Real Estate School
Cherry Hill, NJBusiness Management -
Community College of Philadelphia
Philadelphia, PAPsychology -
East Stroudsburg University
East Stroudsburg, PASalesperson License -
Online Real Estate School Inc.
Philadelphia, PA10.2024
Skills
- Property Inspections
- Rent collection
- Capital Improvement
- Tenant and eviction laws
- Leasing and sales
- Multi-family property management
- Data Entry
- Fair housing mandates
- Staff Management
- Affordable housing programs knowledge
Certification
National Academy of Sports Medicine, 2015
Timeline
Assistant Residential/Commercial Property Manager
Jonathan Rose Companies
10.2023 - Current
Leasing Agent
Rise Realty
02.2023 - 10.2023
Property Management Coordinator/Leasing Specialist
Iss Management
02.2021 - 01.2023
Salesperson License -
The Real Estate School
Business Management -
Community College of Philadelphia
Psychology -
East Stroudsburg University
Salesperson License -
Online Real Estate School Inc.
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