Tina Turner

• Worked for Dura-Stress, Inc. over the course of the last 30 years on 3 separate occasions. Called back directly by the CEO the last 2 times. This last 13 years I worked directly for the CEO to manage his professional needs and all his personal needs. I managed 66 total apartments in 3 separate complexes and 22 homes.
• Managed tenant relations, addressing concerns and ensuring satisfaction.
• Oversaw property maintenance operations, coordinating repairs and improvements effectively.
• Developed and implemented leasing strategies to maximize occupancy rates.
• Conducted regular inspections, identifying issues and maintaining property standards.
• Analyzed market trends to inform pricing strategies and enhance competitiveness.
• Streamlined administrative processes, improving efficiency in lease documentation and renewals.
• Led community engagement initiatives, fostering positive relationships with residents and local organizations.
• Oversaw move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.
• Regularly inspected property grounds to identify potential problems or safety hazards that required immediate attention.
• Maintained detailed records of tenant interactions, lease agreements, and maintenance requests for accurate recordkeeping.
• Improved tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
• Provided excellent customer service to current tenants while attracting new residents through engaging outreach efforts.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Oversaw management of 88 rental units while providing general service to tenants.
• Coordinated with legal counsel when necessary in handling evictions or other disputes arising from lease violations or non-payment issues.
• Reduced maintenance costs with efficient scheduling, prioritizing urgent repairs, and coordinating with contractors.
• Managed budgets effectively, reviewing expenses regularly and negotiating favorable contracts with vendors.
• Streamlined rent collection processes, ensuring timely payments and reducing delinquency rates.
• Enhanced property value by overseeing renovation projects and recommending improvements to common areas.
• Developed strong relationships with local service providers to secure competitive pricing on necessary services and repairs.
• Maximized occupancy rates by implementing effective marketing strategies and conducting property tours for potential residents.
• Established preventative maintenance schedules to minimize downtime of facilities while maximizing cost efficiency.
• Ensured compliance with local laws and regulations, staying updated on changes affecting the rental market.
• Educated potential tenants on community policies and expectations to ensure a cohesive living environment for all residents.
• Conducted regular performance evaluations of staff, implementing corrective action when necessary and rewarding exceptional employees.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Followed up on delinquent tenants and coordinated collection procedures.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
• Coordinated with legal counsel to resolve tenant disputes.
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Coordinated with janitorial and engineering staff on maintenance and upkeep.
• Collected and maintained careful records of rental payments and payment dates.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Maximized rental income while minimizing expenses through effective planning and control.
• Kept properties in compliance with local, state, and federal regulations.
• Delivered emergency 24-hour on-call service for tenants on building issues.
• Implemented and enforced policies and procedures to maintain properties to highest standards.
• Monitored and tracked payments and expenses, providing timely and accurate financial reports.
• Communicated effectively with owners, residents, and on-site associates.
• Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
• Coordinated appointments to show marketed properties.
• Coordinated executive schedules, ensuring optimal time management and prioritization of tasks.
• Managed communications between executives and stakeholders, fostering effective collaboration.
• Developed and maintained filing systems, enhancing document retrieval efficiency.
• Led initiatives to improve office procedures, increasing overall operational efficiency.
• Handled confidential and sensitive information with discretion and tact.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
• Answered high volume of phone calls and email inquiries.
• Screened calls and emails and responded accordingly to support executive correspondence.
• Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
• Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
• Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
• Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
• Screened calls and emails and initiated actions to respond or direct messages for managers.
• Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
• Used advanced software to prepare documents, reports, and presentations.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Supported business and hospitality needs of corporate partners and staff during meetings and company events.
• Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
• Enhanced executive productivity by managing email correspondence and prioritizing critical issues.
• Supported strategic planning sessions, providing logistical support and compiling necessary background materials.
• Screened personal and business calls and directed to appropriate party.
• Used QuickBooks to produce monthly invoices, reports, and other deliverables.

• Led cross-functional teams to enhance operational efficiency and streamline processes.
• Developed strategic initiatives to improve overall performance and achieve organizational goals.
• Mentored and trained staff, fostering a culture of continuous improvement and professional development.
• Implemented data-driven decision-making processes to optimize resource allocation and project outcomes.
• Collaborated with senior leadership on strategic planning and long-term vision alignment across departments.
• Analyzed market trends to identify opportunities for growth and competitive advantage in key sectors.
• Enhanced communication channels between teams, resulting in improved collaboration and project execution timelines.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Controlled costs to keep business operating within budget and increase profits.
• Developed and maintained relationships with customers and suppliers through account development.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Improved marketing to attract new customers and promote business.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
• Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
• Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
• Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
• Organized professional development programs for staff, leading to improved performance and skill sets.
• Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
• Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
• Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
• Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
• Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
• Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Defined clear targets and objectives and communicated to other team members.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Launched quality assurance practices for each phase of development

1 Year of College or a Technical or Vocational School

1 Year of College or a Technical or Vocational School