ERICA ESTRADA VIDALES
HILLSBORO
Summary
Dynamic Utility Assistant Program Specialist with a proven track record at Community Action, adept at policy enforcement and relationship building. Skilled in energy efficiency and customer service, I excel in managing complex funding streams and ensuring compliance, driving positive outcomes for low-income households while maintaining meticulous attention to detail. Bilingual in Spanish and English.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Utility Assistant Program Specialist
Community Action
Hillsboro, OR
02.2026 - Current
- Ensure applications for utility assistance meet funding requirements and are in compliance with all program regulations.
- Review all applications files and approve for payment .Ensure timely and accurate processing of assistance payment from variety of sources.
- identify error patterns and advise program leadership of process/ system issues , or training and support to intake staff as needed.
- Work with the utility assistance coordinator to manage special projects within the program targeted to specific populations including the mail out program, benefits enrollment center collaboration and internal application/ referral process.
- Tracks internal program data and supports all program management processes.
- Maintain the program policy and procedure manuel.
- Updates and maintains program information on employee intranet and shared drive.
- Responsible for ensuring that orders, inventory and distribution of the office supplies are completed and maintained for the division/program.
UTILITY ASSISTANCE RESOURCE ADVOCATE
COMMUNITY ACTION
Hillsboro, OR
03.2024 - 01.2026
- Conduct phone-based or face-to-face interviews with Washington County low-income households to determine eligibility for Utility Assistance programs.
- Negotiate with utility companies and fuel providers to prevent service disconnects, restore service, or guarantee bulk fuel delivery.
- Maintain real-time, accurate, complete, and confidential client records (billing, income, ID documents).
- Engage in outreach activities and participate in application/enrollment events to educate and share services with low-income households.
- Maintain strict confidentiality and adhere to all agency safety policies, procedures, and the agency code of ethics.
- responsible for screening clients for program eligibility, processing direct financial assistance from various complex funding streams
- strong decision-making skills to determine the best combination of funds for each client, and the ability to build collaborative relationships with both clients and utility providers to achieve positive outcomes.
Warehouse Packer/Picking Associate
Edward's Vacuum LLC
Hillsboro, OR
12.2022 - 02.2024
- Operated packaging machinery to ensure efficient workflow and product quality.
- Maintained accurate inventory records and reported discrepancies promptly.
- Collaborated with team members to meet tight deadlines consistently.
- Implemented process improvements that enhanced packing efficiency and reduced waste.
- Trained new hires on safety protocols and operational procedures effectively.
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Operated tape machines, scales and label printers to package items correctly.
- Loaded and unloaded trucks with products and packaging materials for delivery to and from facility.
- Created shipping labels to complete daily order processing.
- Followed orders precisely for correct items, sizes and quantities.
- Prepared and checked outbound shipments for accuracy.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Picked and packed order items.
- Recorded daily activities for inventory control.
Clean Room Operator
Intel
Hillsboro, OR
02.2021 - 11.2022
- Operated clean room equipment to maintain controlled environments for semiconductor manufacturing.
- Ensured compliance with safety and cleanliness standards during production processes.
- Trained new operators on clean room protocols and best practices for efficiency.
- Conducted regular inspections of clean room conditions to identify and resolve issues promptly.
- Performed cleaning techniques by thoroughly vacuuming clean room area, removing trash and bio-hazard materials and mopping walls, ceilings and floors.
- Disinfected and sterilized equipment and containers to destroy microorganisms.
- Completed forms and equipment logs to distribute to appropriate personnel.
- Trained new employees in assembly skills to improve team production levels.
Office Administrative Assistant
Santos Labor Force
Woodburn, OR
02.2019 - 09.2020
- Managed office correspondence and maintained organized filing systems to enhance document retrieval.
- Assisted in budget tracking and expense reporting, contributing to financial accuracy.
- Maintained inventory of office supplies, optimizing procurement processes for cost-effectiveness.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Dropped off paychecks to our employees.
- Assisted clients filling out work applications.
Nike Manufacturing
Nike Warehouse
Beaverton, OR
04.2017 - 10.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
CASHIER AND SERVER
SUBWAY®Restaurants
Hillsboro, OR
01.2016 - 12.2016
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of work areas to ensure a welcoming environment.
- Assisted in managing inventory levels, restocking supplies as needed for optimal operations.
- Greeted customers entering store and responded promptly to customer needs.
- Learned duties for various positions and provided backup at key times.
Education
GED -
Miller Education Center
Hillsboro, OR01-2017
Skills
- Maintenance
- Policy enforcement
- Energy efficiency
- Customer service
- Multitasking and organization
- Cleaning and sanitizing
- Basic maintenance
- Relationship building
- Goal setting
- Attention to detail
- Verbal and written communication
- Bilingual (Spanish and English)
- Excel, teams, Microsoft
- CPR
Timeline
Utility Assistant Program Specialist
Community Action
02.2026 - Current
UTILITY ASSISTANCE RESOURCE ADVOCATE
COMMUNITY ACTION
03.2024 - 01.2026
Warehouse Packer/Picking Associate
Edward's Vacuum LLC
12.2022 - 02.2024
Clean Room Operator
Intel
02.2021 - 11.2022
Office Administrative Assistant
Santos Labor Force
02.2019 - 09.2020
Nike Manufacturing
Nike Warehouse
04.2017 - 10.2018
CASHIER AND SERVER
SUBWAY®Restaurants
01.2016 - 12.2016
GED -
Miller Education Center