Erica Felton

• Provided excellent customer service by greeting customers and meeting quality expectations.
• Took orders, prepared meals and collected payments.
• Kept food preparation area, equipment and utensils clean and sanitary.
• Worked front counter, drive-thru and other areas.
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• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
• Evaluated employee performance and coached and trained to improve weak areas.

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items and join reward programs.
• Restocked and organized merchandise in front lanes.
• Quickly and accurately counted drawers at start and end of each shift.
• Built positive relationships with customers to increase repeat business.
• Removed all boxes and related trash from sales floor and processed through compactors.

• Assisted with dressing guidance, grooming, meal preparation and medication reminders.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Built strong relationships with clients to deliver emotional support and companionship.
• Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
• Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
• Transported individuals to events and activities, medical appointments and shopping trips.

• Greeted customers at counter to fulfill requests and answer questions.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Sanitized dining ware and kitchen equipment according to health code standards.
• Made food according to standard recipes with requested changes for customer satisfaction.
• Plated hot meals and salads in aesthetically pleasing arrangements.
• Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
• Observed customer purchases in line and differentiated between standard portions.

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items and join reward programs.
• Restocked and organized merchandise in front lanes.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Answered patient assistance calls, assessed needs and offered qualified support.
• Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
• Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
• Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
• Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

Monitoring and supervision of a patient in need of constant safety supervision and assistance. Monitor tech is responsible for outgoing assessment and documentation of a patient monitoring, interacting both remotely and in person, and assisting the patient. A position requires employee to interact with patients that require constant one on one supervision and line of sight