Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erica Ferrell

Saint Albans,WV

Summary

I am a highly organized and detail-oriented individual with over 9 years of experience working in various customer service, emergency service and public education affiliated fields. I have been recognized as a responsible and reliable worker and often have leadership roles assigned to me on the job.

Overview

9
9
years of professional experience

Work History

Emergency Dispatcher

Kanawha County Metro 911
Charleston, WV
12.2019 - 08.2023

Answering 911 and non-emergency calls, assessing situations, dispatching police, fire and/or EMS units, coordinating field personnel, monitoring and documenting the location of field personnel using computer-aided dispatch (CAD) systems, providing pre-arrival instructions to callers in high-stress situations, managing multiple emergency incidents simultaneously, maintaining detailed and accurate records of all incidents and call activity in the CAD system, demonstrating clear verbal communication and active listening skills, remaining calm under intense pressure and deal with distressing situations.

Customer Service Representative

Sheetz
Barboursville, WV
10.2018 - 05.2019

Operating cash register and ringing accurate register transactions, ensuring cleanliness and organization throughout the store, providing fast and friendly service, preparing food products accurately, working in a fast paced environment

Special Needs Bus Aide

PCS
Coal Grove, OH
01.2018 - 11.2018

Provides support within the student transportation services area with specific responsibilities for assisting special education students during transport to and from school and/or special activities, assists the bus driver for the purpose of handling emergency situations, monitors and assists special needs students until released to parents, assistants, teachers, etc., reports observations and/or incidents, secures students and/or their equipment for the purpose of ensuring the safety and well-being of students

Cashier

Wendy's
Proctorville, OH
11.2017 - 02.2018

Assists customers, prepares food, maintains the cleanliness and appearance of the restaurant, operating the cash register and handling money

Customer Assistant (Seasonal)

Rue 21
Barboursville, WV
10.2017 - 11.2017

Operating cash register and handling money, organizing clothes and other various merchandise, offering insight and assistance to customers

Customer Service Representative

Speedway
Proctorville, OH
09.2016 - 10.2017

Operating cash register and handling money, keeping store maintained and organized, greeting and assisting customers, stocking and sorting merchandise, taking phone calls and handling customers according to policy

Crew Member

Little Caesars
Huntington, WV
03.2014 - 09.2016

Operating cash register and handling money, preparing food, providing excellent customer service, cleaning and maintaining store

Education

High School Diploma -

Symmes Valley High School
Willow Wood, OH
05.2016

Skills

    Customer service, problem solving, organization skills, high pressure environment, cashiering and cash handling

Timeline

Emergency Dispatcher

Kanawha County Metro 911
12.2019 - 08.2023

Customer Service Representative

Sheetz
10.2018 - 05.2019

Special Needs Bus Aide

PCS
01.2018 - 11.2018

Cashier

Wendy's
11.2017 - 02.2018

Customer Assistant (Seasonal)

Rue 21
10.2017 - 11.2017

Customer Service Representative

Speedway
09.2016 - 10.2017

Crew Member

Little Caesars
03.2014 - 09.2016

High School Diploma -

Symmes Valley High School