Stephanie Solis
Grand Prairie,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Emergency Dispatcher
ADT Security
Irving, TX
01.2024 - Current
- Handled incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities.
- Paying attention to detail while documenting alarm handling procedures within the alarm screens.
- Receiving inbound calls related to alarm call back inquires
Customer service representative
Wells Fargo
Irving, Tx
03.2018 - 04.2022
- Answered questions and advised customers regarding loans and transactions
- Reviewed customer accounts to determine on-time payments and loan term compliances
- Accepted payments on accounts
- Answered incoming calls and emails and directed customers to the right department for assistance with online banking or titles department
- Escalated customer concern, issues, and requirements to supervisors for immediate rectification.
Receptionist
CEDA Auto Body
Arlington, Tx
04.2016 - 02.2018
- Scheduled and confirmed appointments
- Answered and directed incoming calls using multi-line telephone system
- Processed payments and updated accounts to reflect balance
- Sorted incoming mail and directed to correct personnel each day
- Maintained daily calendars and set appointments with clients.
Fraud Analyst
Bank of America
Irving, Tx
11.2014 - 03.2016
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Resolved problems or discrepancies concerning customers' accounts
- Identified transaction errors when debits and credits do not balance
- Closed debit cards and sent out new cards if fraud was detected.
Education
MacArthur High School
05-2010
Skills
- Prioritization and multitasking in a fast-paced working environment
- Teamwork and collaboration
- Handling escalated customer support issues
- Customer service
- Loan and transaction knowledge
- Account review and compliance
- Payment processing
- Escalating customer concerns to supervisors
- Appointment scheduling and confirmation
- Multi-line telephone system operation
- Payment processing and account updates
- Mail sorting and distribution
- Calendar management and appointment setting
- Problem-solving and discrepancy resolution
- Fraud detection and prevention
- Debit card management and replacement
- Alarm dispatching
Timeline
Emergency Dispatcher
ADT Security
01.2024 - Current
Customer service representative
Wells Fargo
03.2018 - 04.2022
Receptionist
CEDA Auto Body
04.2016 - 02.2018
Fraud Analyst
Bank of America
11.2014 - 03.2016
MacArthur High School