Jalissa Seals
Winter Springs,Florida
Summary
Looking for someone you can rely on to not only do the job but to show and show up on time!? Someone willing to learn and does it in a time efficient manner ? Someone who doesn't take offense to criticism but actually applies it to turn the good into great? If you answered all these questions with yes, I promise you your looking for me! But, the question is will you give me the chance to prove myself?
Overview
11
11
years of professional experience
1
1
Certification
Work History
Dispatcher
ADT
Longwood, FL
01.2023 - Current
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Executed proficiency in digital telephone systems.
- Entered information on computerized systems to verify locations and notify nearest responders.
- Maintained and updated crucial and confidential information, phone numbers and addresses.
- Used radio, telephone and computer system to update first responders with new information.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
Audio Engineer
Real Feel Recording
10.2018 - Current
- Utilized recording equipment to record music and speech.
- Engineered recording sessions and produced musical soundtracks for artists within various genres.
- Managed setup and tear-down of sound and music equipment before and after performances to promote efficient workflow.
- Collaborated with producers and performers to determine and achieve desired sound for productions and provided audio system oversight for live shows.
- Operated control consoles to regulate volume levels and sound quality.
- Processed audio to meet quality standards and played and mixed music for live events.
- Executed highest level of quality for field and studio audio to achieve project expectations.
- Prepared for live recording sessions by selecting and setting up microphones and sound equipment.
- Repaired and maintained audio equipment, such as mixers, microphones, amplifiers and switching devices.
- Regulated volume levels and sound quality during recording sessions and used professional field mixers.
- Reproduced and duplicated sound recordings from original recording media by using sound editing and duplication equipment.
- Troubleshot issues with sound equipment and performed minor maintenance.
- Resolved hardware and network issues to prevent performance delays.
- Tested sound equipment prior to live performances.
- Reformatted audio, digital and video files for editing, remastering and transfer.
- Recorded, edited and mixed instrumental and vocal tracks and minimized unwanted sounds.
Senior Technician
Valvoline Instant Oil Change
07.2022 - 03.2023
- Communicated with customers regarding status of service work and estimated timeframe for completion.
- Adjusted tire pressure on vehicles and warned customers of leaks and tire damage.
- Kept shop area neat and clean by removing debris and safely disposing of used oil.
- Answered questions regarding vehicle maintenance and recommended necessary repair work to keep vehicles operating properly.
- Performed complete vehicle maintenance inspections and tapped off fluid levels.
- Documented work performed on repair orders, submitting reports to supervisor for implementation into corporate system.
- Maintained tools, test equipment and materials, keeping work areas organized.
- Examined vehicles to estimate repair costs and obtained customers' approval to perform repairs.
- Completed system diagnostics and full automotive troubleshooting and testing.
- Changed oil, transmission fluid and filters in vehicles.
- Replaced cabin, fuel, air and oil filters and tested vehicle horn and lights.
- Diagnosed and repaired basic automotive issues for brakes, alignments, suspensions, cooling and electrical systems.
Mobile Expert
Metro By T-mobile
Orlando, FL
10.2018 - 09.2021
- Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
- Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
- Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
- Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction.
- Researched and analyzed monetary figures involved in monthly subscription plans and explained commitments and charges to interested guests.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Customer Service Champion
Wawa
10.2017 - 11.2018
- Food production and maintaining the kitchen, cashier, and brewing coffee and making specialty drinks
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Greeted customers promptly and responded to questions.
- Restocked and cleaned counter and service stations throughout shifts.
- Prepared and served cold and hot beverages to guests.
- Served drinks and prepared specialty beverages.
- Greeted customers, answered questions and recommended specials to increase profits.
- Worked efficiently to handle high order volumes during rush periods, both at front counter and from drive-thru customers.
- Helped prevent order errors by communicating with kitchen staff about special requests.
- Memorized food combo numbers and current specials, staying up-to-date on promotions and prices.
- Maintained clean dining area by clearing tables, emptying trash bins and mopping floors.
- Operated large-volume cooking equipment to prepare food to company standards.
- Maintained clean and presentable front counter by using slower periods effectively to restock and wipe down surfaces.
- Kept drawer accurate by correctly processing cash, card and mobile payments.
Technical Upkeep Assistant
Full Sail Unviersity
09.2016 - 07.2017
- Cable and studio equipment repair and maintenance of professional studio gear
Service & Food Champion
Taco Bell
11.2012 - 09.2015
- Crossed trained on food production and maintained front register and drive thru
Education
Bachelor of Science in Music Production -
Full Sail University at Winter Park
07.2017
Skills
- Customer Service
- Always looking to improve & learn
- Organized
- Standing for long periods of time
- Working on computers for long periods of time
- Ability to work under pressure
- Dealing With Complaints
- Functioning in Fast-paced environment
- Maintaining attention for long periods of time
- Attendance
- Reliable
- Work with a sense of urgency
- Verbal Communication
- Accuracy
- Working with Audio
- Information Gathering and Relay
- Crisis Management
- Active Listening
- Information Documentation
- Multitasking and Prioritization
- Decision-Making
- Verbal and Written Communication
- Problem-Solving
- Critical Thinking
- Computer-Based Dispatch Systems
- Works Well Under Pressure
- Computer Skills
- Emergency Assessment
Certification
0620 - Adjuster - ALL LINES, 05/2021
Timeline
Dispatcher
ADT
01.2023 - Current
Senior Technician
Valvoline Instant Oil Change
07.2022 - 03.2023
Audio Engineer
Real Feel Recording
10.2018 - Current
Mobile Expert
Metro By T-mobile
10.2018 - 09.2021
Customer Service Champion
Wawa
10.2017 - 11.2018
Technical Upkeep Assistant
Full Sail Unviersity
09.2016 - 07.2017
Service & Food Champion
Taco Bell
11.2012 - 09.2015
Bachelor of Science in Music Production -
Full Sail University at Winter Park
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