Erica Ferrer
Orlando,FL
Summary
Experienced in various roles including restaurant hostess, secretary, warehouse worker, and food/retail in first four of nine years working. Skilled in providing exceptional customer service, precise administrative tasks, and ensuring operational efficiency. Excel in managing diverse responsibilities, problem-solving under pressure, and collaborating seamlessly with teams. Eager to leverage versatile skill set to make a meaningful contribution in any company.
Overview
5
5
years of professional experience
Work History
Hostess/Seater
Walt Disney World Company
09.2022 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered phone calls to take orders, give information and document reservations.
Secretary
Orange County Public Schools Career And Technical Education
05.2020 - 08.2022
- Provided administrative support to the office manager and other staff members.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
Warehouse Order Picker
Amazon
10.2019 - 04.2020
- Inspected stock items for defects or damages before placing them into storage bins.
- Stacked picked items onto pallets according to customer specifications and delivery deadlines.
- Operated forklift trucks, pallet jacks, and other material handling equipment safely and efficiently.
Education
Associate of Science - Diagnostic Medical Sonography
Valencia College
Orlando, FL05.2026
Skills
- Customer service expertise
- Guest Assistance
- Volunteer Management
- Hospitality background
Timeline
Hostess/Seater
Walt Disney World Company
09.2022 - Current
Secretary
Orange County Public Schools Career And Technical Education
05.2020 - 08.2022
Warehouse Order Picker
Amazon
10.2019 - 04.2020
Associate of Science - Diagnostic Medical Sonography
Valencia College
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