Erica Fishell
Locust Grove,GA
Summary
Highly-motivated leader with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Twenty years of nursing experience in various disciplines and at various levels. Maintain strong focus on patient safety and satisfaction.
Overview
15
15
years of professional experience
Work History
Director, Clinical Operations
Wellstar Sylvan Grove Medical Center
Jackson, GA
12.2018 - Current
- Ensured compliance with all relevant regulations, policies and procedures.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Facilitated collaboration between teams by encouraging open communication channels.
- Assessed employee performance against established benchmarks or targets.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Prepared presentations for board meetings summarizing key developments within the company.
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Developed and implemented strategic plans to ensure organizational goals were met.
- Analyzed customer feedback data to identify trends in product performance or customer service issues.
- Identified opportunities for improvement in operational performance metrics.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
Nurse Manager
Wellstar Sylvan Grove Hospital
Jackson, GA
11.2014 - 12.2018
- Participated in strategic planning initiatives designed to improve overall operations.
- Facilitated communication between physicians, nurses, support services personnel.
- Participated in the recruitment, interviewing, selection, orientation of new employees.
- Promoted a positive work environment through effective communication with staff members.
- Ensured compliance with regulatory requirements such as HIPAA and OSHA.
- Resolved conflicts between staff members in an efficient manner.
- Monitored quality assurance activities for compliance with standards of care.
Registered Nurse
Sylvan Grove Hospital
Jackson , GA
01.2010 - 11.2014
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
- Participated in multidisciplinary team meetings to discuss patient care plans.
- Assessed, planned, implemented and evaluated nursing care for assigned patients.
- Demonstrated ability to work independently as well as collaboratively within a team environment.
- Ensured compliance with standards of professional practice as well as state and federal regulations related to health care delivery services.
- Coordinated discharge planning activities including arranging follow up appointments or referrals for additional services.
- Actively participated in quality improvement initiatives within the department.
Education
Master of Science - Nursing Administration
Western Governors University
Salt Lake City, UT03-2020
Bachelor of Science - Nursing
Clayton State University
Morrow, GA05-2004
Skills
- Operations Management
- Budget Control
- Staff Management
- Project Coordination
- Rules and regulations
- Staff Development
- Creativity and Innovation
- Issues Resolution
- Cross-functional team leadership
- Legal and Regulatory Compliance
- Hiring and Retention
- Verbal and written communication
- Strategic Planning
Accomplishments
- 2024 Key contributor in facility receiving the Georgia Oglethrope award.
- 2024 Helped lead ED to obtain the Get With THe Guidelines Rural Stroke Bronze Award.
- 2020 Lead the facility through COVID and helped convert our inpatient unit into a COVID unit to help offset nearby hospital's capacity
- 2017 Key contributor in facility receiving the Leapfrog Top 100 Rural Hospital Award
- 2017 AJC Nursing Excellent Nominee
- 2017 Wellstar Nursing Excellence Administrative & Management Award
- 2015 Sylvan Grove Employee of the Quarter
- 2014 Sylvan Grove Tenet Hero
- 2012 Sylvan Grove Daisy Award Winner
Affiliations
- 2024 Butts County Chamber of Commerce
- 2018 Butts county Rotary
- 2017 Graduate of Wellstar Leadership academy
- 2017 Graduate of Butts County Leadership
Timeline
Director, Clinical Operations
Wellstar Sylvan Grove Medical Center
12.2018 - Current
Nurse Manager
Wellstar Sylvan Grove Hospital
11.2014 - 12.2018
Registered Nurse
Sylvan Grove Hospital
01.2010 - 11.2014
Master of Science - Nursing Administration
Western Governors University
Bachelor of Science - Nursing
Clayton State University
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