ERICA FOSTER
Maumee,OH
Summary
Results-driven professional with over 8 years of experience in customer-facing roles. Expertise in time management and team building, committed to fostering positive customer interactions and resolving issues efficiently to enhance overall satisfaction.
Overview
19
19
years of professional experience
2
2
Certifications
Work History
Member Service Representative
Planet Fitness
Perrysburg, Ohio
03.2019 - Current
- Assisted members with account inquiries and membership options.
- Processed new member registrations and renewals efficiently.
- Maintained cleanliness and organization of fitness equipment and facilities.
- Provided exceptional customer service to enhance member experience.
- Educated members on gym policies and safety procedures.
Receptionist/Billing Clerk/Appointment Scheduler
Vin Devers Autohaus of Sylvania
Sylvania, Ohio
07.2018 - 12.2018
- Greeted and assisted customers in a welcoming manner.
- Managed multi-line phone system and directed calls effectively.
- Scheduled appointments for service and sales departments efficiently.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Assistant Store Manager
Dollar General
Toledo, Ohio
03.2018 - 07.2018
- Assisted in managing daily store operations and team performance.
- Coordinated employee schedules to optimize staffing and customer service.
- Trained new staff on store policies and customer interaction techniques.
- Monitored inventory levels and facilitated restocking procedures efficiently.
- Implemented merchandising strategies to enhance product visibility and sales.
- Resolved customer complaints and ensured a positive shopping experience.
Zone Manager/Merchandising Manager
Walmart
Holland, Ohio
06.2007 - 03.2018
- Managed daily operations for multiple store locations in assigned zone.
- Developed training programs for new staff to enhance performance and knowledge.
- Conducted regular audits to assess store compliance with safety regulations.
- Facilitated communication between upper management and store teams for efficient operations.
- Built and maintained high performing teams by identifying top talent and focusing on growth and development while coaching and mentoring.
- Analyzed customer feedback to identify areas of improvement for products and services.
- Developed, maintained, and promoted sales efforts within territory by effective regular and systematic contact with current customers and potential customers who met profile.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
- Developed strategies for product positioning and pricing based on market analysis.
Education
High School Diploma -
Roy C Start Highschool
Toledo, OH06-2007
Some College (No Degree) - Business/ Information Technology
University of Toledo
Toledo, OHSkills
- Proficiency in Microsoft office
- Proficient in Microsoft office suite
- Microsoft Excel
- Microsoft PowerPoint
- Customer service
- Problem solving
- Time management
- Effective communication
- Conflict resolution
- Team building
- Data entry skills
Certification
CPR
Affiliations
Volunteer to work with people with disabilities
Timeline
Member Service Representative
Planet Fitness
03.2019 - Current
Receptionist/Billing Clerk/Appointment Scheduler
Vin Devers Autohaus of Sylvania
07.2018 - 12.2018
Assistant Store Manager
Dollar General
03.2018 - 07.2018
Zone Manager/Merchandising Manager
Walmart
06.2007 - 03.2018
High School Diploma -
Roy C Start Highschool
Some College (No Degree) - Business/ Information Technology
University of Toledo