Erica Fowler

Leads a team of 15 members to provide logistics guidance, support and training to the world's largest KC-135 Wing. Oversaw 23 Supply Chain programs and and scheduled Staff Assistance Visits for 5 on base organizations.

• Developed and maintained strong relationships with customers by communicating and with customers to ensure the accuracy oaf there orders and addressing obsolete requests.
• Responded to inquiries and resolved complaints to establish trust and increase satisfaction.
• Coached team members to deliver hospitable, professional service while adhering to set service models.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Enhanced employee productivity by implementing efficient scheduling and task distribution systems.

Manage over 35 people and oversee 1,000 small-arms/light weight weapons and account for two warehouses 25,000 line items worth $1 million dollars.

• Accomplished multiple tasks within established timeframes.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maintained professional, organized, and safe environment for employees.
• Improved safety procedures to create safe working conditions for workers.

• Audited customer support procedures and collaborated with customers to promote standardization across Luke AFB.
• Managed customer service team, providing ongoing training and support to continuously improve team performance.
• Collaborated with cross-functional teams for smooth running of customer service operations.

• Supervised daily operations, including creating work schedules, preventative safety, conducting training on employee performance, and inventory manager of 24, 000 items with an 98% accuracy rate worth $2,000,000.
• In addition, outfitting customers for, Chemical, biological, radiological and nuclear defense training, and issuing weapons for specified individuals departing to the middle east.

• Responsible for directing the organizations consumable parts, shelf life items, precious metal and wheel and tire accounts worth $580,000.
• Additionally, completed customer orders, tracking, storing, recording, and processing.
• Furthermore, responsible for leading the receiving and shipping team, heading day-to day operations in-checking property, fixing discrepancies, as well as preparing shipments for global distribution.

• Oversaw and conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
• Also, responsible for conducting over 2,000 quality control inspections for stockrooms valued at $20,000,000.
• For example, defective materials, shelf life, elasto-meric, electro-static discharge, and hazardous material items.
• Lastly, completed monthly meeting with leadership to identify opportunities for improvement and establish milestones.

• Trained 300 custodians and managed 144 accounts for the military base worth $381,000,000.
• Conducted yearly checks to ensure property was identified correctly and accounted for.

• Managed the $1,300,000 budget for the organization
• Coordinated with the cardholders to reconcile monthly accounts.

• Managed scheduling and task delegation for members of the warehouse team.
• Completed daily operations on time and maintained high standards of accuracy.
• Ensured 99% inventory rate of 3,600 locations worth $377,000,000.

• Conducted full-cycle recruitment to meet company staffing goals and maintain effective business operations.