Offering caring nature and commitment to supporting mental health patients, eager to learn and develop in clinical environment. Brings understanding of psychological principles and therapeutic methods, along with skills in active listening and communication.
Hi, I’m
Erica Franklin
Dyersburg ,Tn
Summary
Work History
McDowell Center
Mental Health Technician
03 2024 - Current
Job overview
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Contributed to a culture of excellence within the facility by consistently upholding high standards of care and actively seeking opportunities for improvement.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
- Empowered patients by setting realistic goals, encouraging personal growth, and celebrating achievements throughout the recovery process.
- Counseled and mentored clients on substance use and life choices.
- Filled in as supervior on weekends and days that we were short stafffed.
- I really enjoy learning to lead the floor .
Christ Classical Academy
Substitute Teacher, K-12
08 2022 - 05 2023
Job overview
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Supervised lunchroom and recess activities.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Provided substitute teaching services across multiple grade levels and subjects, maintaining educational continuity in absence of regular teachers.
- Fostered student curiosity and love for learning by presenting material in engaging and relatable ways.
- Encouraged critical thinking and problem-solving skills through project-based learning activities.
Geraldines
Florist Assistant
02 2020 - 08 2022
Job overview
- Prepared incoming flower stocks for inclusion in arrangements, bouquets and funeral sprays.
Sally Beauty
General Store Manager
09 2018 - 02 2020
Job overview
- Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
- Overcame challenges presented by seasonal fluctuations in business by developing innovative sales initiatives tailored to specific months or seasons.
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Improved employee morale through regular recognition programs that rewarded top performers with incentives such as bonuses or promotions.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Supervised and effectively trained numerous employees to decrease process lags and boost productivity.
Education
Dyer County High School
General STUDIES
05.2001
University Overview
Elected Captain of the Machring Band .
Skills
- Problem-Solving
- Cultural Awareness
- Self-Motivated
- Interpersonal Communication
- Excellent Communication
- Critical Thinking
- Training and Development
Affiliations
Affiliations
- Dyersburg Churxh of God Women's Group
Timeline
Mental Health Technician
McDowell Center
03 2024 - Current
Substitute Teacher, K-12
Christ Classical Academy
08 2022 - 05 2023
Florist Assistant
Geraldines
02 2020 - 08 2022
General Store Manager
Sally Beauty
09 2018 - 02 2020
Dyer County High School
General STUDIES