Erica Frogue
Richardson,TX
Summary
Customer focused professional with more than four years of experience delivering exceptional service in fast paced environments. Skilled at building trust, communicating, resolving concerns professionally, and creating positive experiences for people with diverse backgrounds. Recognized for remaining calm under pressure, working collaboratively with team members, and maintaining high standards of professionalism and safety.
Overview
2
2
years of professional experience
Work History
Stylist
Sport Clips
Dallas, Texas
10.2025 - Current
- Cultivated strong client relationships through professionalism and a consistent commitment to exceptional customer service.
- Delivered personalized service by assessing client needs and fostering a comfortable, customer-focused experience
- Resolved client concerns with tact and professionalism, demonstrating strong service recovery and conflict resolution skills
- Coordinated scheduled appointments and walk-in traffic efficiently while maintaining composure during peak periods
Assistant Manager
Great Clips
Bartlett, Tennessee
07.2024 - 09.2025
- Assisted in managing daily operations, contributing to an efficient and organized salon environment.
- Scheduled staff shifts to ensure adequate coverage during peak hours. to optimize service delivery and customer satisfaction.
- Trained new team members on salon procedures and customer service standards.
- Executed precision haircuts using clippers, scissors, and styling tools.
- Maintained cleanliness of workstations and shared equipment throughout shifts.
Education
Cosmetology
Paul Mitchell The School
Memphis, TN05-2022
Skills
- Customer service excellence
- Attention to detail
- Time management
- Communication and active listening
- Team collaboration
- Self motivated
- Fun loving attitude
- Active listening
Timeline
Stylist
Sport Clips
10.2025 - Current
Assistant Manager
Great Clips
07.2024 - 09.2025
Cosmetology
Paul Mitchell The School