Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Erica Garcia

ARLINGTON,TEXAS

Summary

To gain employment in a clerical setting with the opportunity to utilize my professional skills and extend my personal growth. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

13
13
years of professional experience

Work History

Property Management Assistant

Gene Molloy Properties
01.2024 - 06.2024
  • Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
  • Efficiently managed service request tracking system, prioritizing tasks based on urgency and resource availability.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Collected and maintained careful records of rental payments and payment dates.
  • Prepared and maintained accurate records of tenant communication, lease agreements, and payment history for streamlined operations.

Bilingual Customer Service Representative

Express Employment Professionals
09.2022 - 05.2023
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Consolidated and copied information from source documents to expand database reach.
  • Completed data entry tasks with accuracy and efficiency and collaborated with supervisor to verify data accuracy.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Met customer service objectives by providing superior customer service to Spanish-speaking customers.

Call Center Representative

All Web Leads
01.2022 - 08.2022
  • Conducted inbound and outbound calls.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.

Machine Operator

Harland Clarke
10.2018 - 03.2020
  • Updated daily production logs and informed management of production incidents or non-conformance issues.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Took immediate action on problems and making production decisions, responsible for performing multiple tasks, jointly responsible for achieving staffing plans and production goals for the day with other team members.

Associate

HomeGoods, TJX Companies
02.2015 - 01.2016
  • As a retail sales associate, I was responsible for greeting and assisting costumers, guiding them to the location of their desired purchase, and answering any questions related to merchandise.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained clean sales floor and straightened and faced merchandise.

Assistant

Patty’s Cleaning Company
01.2011 - 12.2014
  • My mother manages a family owned cleaning company and because she didn’t speak or write English, I would schedule appointments for her costumers, take inbound and outbound calls, translate every conversation they had in person and through text message.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Visually inspected area for overlooked aspects.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Performed regular maintenance and repairs on various cleaning tools and equipment.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Mopped and vacuumed floors to remove residue and restore finished appearance.

Education

High School Diploma -

Lewisville High School
07.2016

Skills

  • Microsoft Word
  • Microsoft Excel
  • Typing Proficiency
  • Invoice Preparation and Processing
  • Customer Service
  • Active Listening
  • Multitasking
  • Calm and Professional Under Pressure
  • Critical Thinking
  • Prioritization

Languages

Spanish
Native or Bilingual

Timeline

Property Management Assistant

Gene Molloy Properties
01.2024 - 06.2024

Bilingual Customer Service Representative

Express Employment Professionals
09.2022 - 05.2023

Call Center Representative

All Web Leads
01.2022 - 08.2022

Machine Operator

Harland Clarke
10.2018 - 03.2020

Associate

HomeGoods, TJX Companies
02.2015 - 01.2016

Assistant

Patty’s Cleaning Company
01.2011 - 12.2014

High School Diploma -

Lewisville High School

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Erica Garcia