ERIC A. GILBERT
IT support
Frankfort,ILL.
Summary
A self-motivated results-oriented service industry professional, experienced in mainframe operations for 31 years. A quick learner with ability to adapt to rapidly to changing situations, while solving problems quickly and effectively as well as ensuring service excellence. SME in the areas of creating and troubleshooting JCL, installation of mainframe products, configuration of ports, IP addresses, CA tool and DR support, VSAM support, COBAL support
Overview
31
31
years of professional experience
Work History
Senior Production Support Specialist
Health Care Services Corporation
Chicago, IL
12.2003 - 02.2017
- Mainframe production support: VDR, Document Direct, JWTR, JCLPREP, NDM, FTP, DR
Senior Technical Specialist, Output Services
Health Care Services Corporation
Chicago, IL
11.1997 - 12.2003
- Ensure 6 VDR starter tasks are online and available 24 hours daily
- Troubleshooting when problems occur with quick response
- Install, update and release tapes
- Answer employee/customer calls, DK tickets and Emails for corporate network
- Received and reacted to customer concerns; determined method for resolving issue
- Co-Lead for several projects which included but not limited to: Tape conversion 3490 - Magstar, BAMEOB database, VDR Smartkit batch reports
- Coordinated VDR service line and email system
- Work in 24/7 atmosphere
- Managed Databases for VDR, VDRBUNDL, VDRPROD, Document Direct software
- Desktop support for all VDR systems
- Desktop installation of VDR software
Operations Analyst
BlueCross Blue Shield of Illinois
01.1996 - 11.1997
- Implemented production job schedules
- Developed strategies that pertained to crisis situations
- Worked on CA7 and CA11
- Implemented BlueStar job schedule
- Managed CA7/CA11 Database for all production jobs
- Participated in Disaster recovery exercises
Scheduler
BlueCross BlueShield of Illinois
01.1994 - 01.1996
- Ensured batch production was ran in a timely manner
- Corrected various JCL problems
- Worked 2nd shift
Lead Operator
BlueCross BlueShield of Illinois
06.1992 - 01.1994
- Ensured all print production was completed by 8am
- Supervised 16 operators
- Facilitated training for all operators on various printers
- Prepared employee yearly reviews pending management approval
- Worked 3rd shift
Computer Operator I & II
BlueCross BlueShield of Illinois
06.1986 - 06.1992
- Ensured all print production was completed by 8am
- Ensured all fiche was completed by 8am
- Worked in tape library to mount tapes for daily production
Education
Business Administration -
Harold Washington College
01.1987
Skills
- Microsoft Office 2010
- JCL
- TSO
- File Master
- Lotus Notes
- Hardware/Software Installation and upgrades
- Access
- Computer Skills
- Scheduling
- Strategic Planning
- Good Communication
- Infrastructure Projects
- Industry Best Practices
- Production Operations
- Data Input
Timeline
Senior Production Support Specialist
Health Care Services Corporation
12.2003 - 02.2017
Senior Technical Specialist, Output Services
Health Care Services Corporation
11.1997 - 12.2003
Operations Analyst
BlueCross Blue Shield of Illinois
01.1996 - 11.1997
Scheduler
BlueCross BlueShield of Illinois
01.1994 - 01.1996
Lead Operator
BlueCross BlueShield of Illinois
06.1992 - 01.1994
Computer Operator I & II
BlueCross BlueShield of Illinois
06.1986 - 06.1992
Business Administration -
Harold Washington College
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ERIC A. GILBERTERIC A. GILBERT
Senior Production Support Specialist at Health Care Services CorporationSenior Production Support Specialist at Health Care Services Corporation