ERICA GILHOOLY
Livonia,MI
Summary
Experienced Server with 10+ years’ experience in foodservice and hospitality. Proficient at delivering exceptional customer service and managing complex interactions in high-pressure environments. Dedicated employee with excellent relationship building and time management skills in fast-paced restaurant environments. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
4
4
years of professional experience
Work History
Department Secretary Payroll and Human Resources Support
Corewell Health
Dearborn, MI
04.2025 - Current
- Managed end-to-end payroll processing for over 60 employees across three rehabilitation departments located in separate hospitals, ensuring accuracy and timeliness of bi-weekly payroll cycles.
- Reviewed, tracked, and submitted staff billing sheets for multiple departments, verifying compliance with company and healthcare regulations.
- Maintained and monitored employee productivity records, generating regular reports for department managers to support operational planning and performance reviews.
- Collaborated with HR and department leads to resolve payroll discrepancies, support onboarding processes, and ensure accurate employee records.
- Provided administrative support related to timekeeping, leave management, and staff scheduling, ensuring adherence to organizational policies and labor laws.
Server
IMPERIAL
Ferndale, MI
07.2021 - Current
- Provided fast, friendly, and attentive service in a high-volume restaurant, serving an average of 100+ guests per shift.
- Maintained extensive knowledge of menu items, specials, and dietary accommodations.
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
- Accepted cash and credit card payments, issued receipts, and provided change.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Registrar
Corewell Health
West Bloomfield, MI
01.2025 - 03.2025
- Monitored the registration process to ensure that all required forms were completed and signed.
- Developed reports on patient demographics for various departments within the hospital setting.
- Provided customer service to patients by answering inquiries regarding hospital services, policies, and procedures.
- Maintained a secure environment by ensuring that only authorized personnel had access to confidential patient files.
- Prepared documents for release of protected health information according to HIPAA guidelines.
- Utilized knowledge of ICD-10 codes when entering diagnoses into EHRs or other systems.
Administrative Assistant (Seasonal)
Lawn Logic
Livonia, MI
05.2022 - 11.2024
- Scheduled appointments between clients and customers.
- Answered questions from customers regarding products and services offered by the company.
- Compiled data from various sources into organized reports for review by management team.
- Developed and maintained filing systems for documents and records.
- Processed invoices for payment using accounting software applications.
- Managed database systems containing customer contact information.
- Maintained accurate payroll records for audit purposes.
Education
Master of Science - Human Resource Management
Southern New Hampshire University
Manchester, NH01.2026
Bachelor of Arts - Psychology
Wayne State University
Detroit, MISkills
- Interpersonal Communication
- Conflict Resolution
- Leadership
- Payroll administration
- Organization
- Active Listening
- Employee Relations
- Decision-making
- Teamwork
- Adaptability
- Employee training
- Data analysis
- Excel
- Recruiting
Timeline
Department Secretary Payroll and Human Resources Support
Corewell Health
04.2025 - Current
Registrar
Corewell Health
01.2025 - 03.2025
Administrative Assistant (Seasonal)
Lawn Logic
05.2022 - 11.2024
Server
IMPERIAL
07.2021 - Current
Master of Science - Human Resource Management
Southern New Hampshire University
Bachelor of Arts - Psychology
Wayne State University
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