Erica Girone
Ephrata,PA
Summary
Experienced General Manager with a proven track record of successfully managing busy restaurant operations. With 13 years of experience, the focus has always been on creating a smooth and efficient environment for both customers and staff. Prioritizing exceptional service and coordination of the managerial team, fostering a team-oriented mindset to achieve collective goals. A conscious innovator consistently striving to enhance employee workplace satisfaction through innovative strategies.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Kitchen Manager
Scratch Bakes
05.2024 - Current
- Assisting the line cook run the grill area efficiently and quickly during peak hours.
- Weekly inventory of all food and dry storage items.
- Scheduling Staff.
- Conducting weekly food orders and also going over invoices to ensure correct deliveries while putting away all orders.
- Assisting front house manager to ensure great shifts.
- Overseeing all prep for all 2 Scratch Bakes locations.
- Managing all catering orders between both locations.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
General Manager
Chipotle Mexican Grill
02.2019 - 02.2024
- Selected outstanding crew and managers by interviewing and hiring each new crew member and identifying the next leader based off skills and work ethic.
- Trained each employee effectively by creating a sustainable training system, utilizing all training tools and providing timely honest feedback.
- Scheduled the team appropriately by creating accurate sales projections, providing the right people to complete prep accurately and timely and providing trainees and trainers enough time together to effectively train.
- Delivered a safe food environment and excellent guest experience by going through and passing the Servsafe exam and setting the example on what they were.
- Achieved annual sales and cash flow plan by attaining food and labor targets while controlling expenses.
Location Manager
Taste By Sandcastle Winery
07.2016 - 02.2019
- Carefully interviewed, selected, trained and supervised staff.
- Took care of weekly inventories and and food orders of anything needed for the restaurant.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Oversaw front of house and back of house personnel to maintain adequate staffing.
- Prepared for and executed new menu implementations.
- Reconciled cash and credit card transactions to maintain accurate records.
Apprentice General Manager
Chipotle Mexican Grill
02.2012 - 03.2016
- Worked side by side with the General Manager, to help learn and take over all operations of the restaurant.
- Upheld great standards of leadership for employees, consistently leading by example.
- Took care of food orders 3x a week and performed weekly inventories on all food and kitchen items.
- Responsible for all cash handling, and monthly cash audits, counting drawers and taking care of daily deposits.
- Scheduled the team appropriately by executing accurate sales projections and providing enough people needed on weekly schedules.
Education
High School Diploma -
Colonia High School
06-2011
Skills
- Staff Management
- Quality Management
- Operations Management
- Shift Management
- Customer-Oriented
- Labor and food cost control
- P&L Management
- Hiring and recruiting
- Schedule Management
- Complaint resolution
- Focused on customer satisfaction
Certification
- ServSafe Food Handler Certified
References
Amber Keller
Owner
ACV Berks
ACVBerksSales@gmail.com
(610) 223-9333
Amber was my previous area manager and mentor from 2011-2022
Tyler Kinder
Director of Client Experience
Helm Group Inc
Tyler@helmgroupinc.com
(484) 577-0045
Tyler was my former general manager and supervisor at Chipotle from 2011-2015
Also was my supervisor at Taste from 2016-2019
Chad Sletten
Cheif Operating Officer
Helm Group Inc
Chad@helmgroupinc.com
(917) 364-4357
Chad was a Taste/Sandcastle Business Partner and also my supervisor.
Timeline
Kitchen Manager
Scratch Bakes
05.2024 - Current
General Manager
Chipotle Mexican Grill
02.2019 - 02.2024
Location Manager
Taste By Sandcastle Winery
07.2016 - 02.2019
Apprentice General Manager
Chipotle Mexican Grill
02.2012 - 03.2016
High School Diploma -
Colonia High School
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