Erica Gomez
San Antonio,TX
Summary
Accomplished Key Holder at The Vitamin Shoppe, adept in cash handling accuracy and fostering customer loyalty through exceptional service. Streamlined operations, enhancing efficiency and team performance. Skilled in employee training and adaptable to changing demands, significantly contributing to operational excellence and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Key Holder
The Vitamin Shoppe
08.2019 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Streamlined opening and closing procedures as integral member of store staff.
Education
Associate of Science - Communications
Palo Alto College
San Antonio, TX05.2025
Associate of Science - Nutrition
Palo Alto College
San Antonio, TX08-2024
Skills
Customer Service
Cash Handling
Cash Handling Accuracy
Training and mentoring
Employee Scheduling
Employee Training
Adaptable to Changing Demands
Inventory and Stocking
- Workplace Safety
- Staff Training
- Promotional planning
- Promotional Campaigns
- Personnel Scheduling
Timeline
Key Holder
The Vitamin Shoppe
08.2019 - Current
Associate of Science - Communications
Palo Alto College
Associate of Science - Nutrition
Palo Alto College
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