Shaney Langkam
Baltimore,MD
Summary
Dynamic leader with proven expertise in team leadership and sales excellence, honed across roles at The Vitamin Shoppe and other leading retailers. Specializes in driving customer satisfaction through innovative store displays and effective merchandise planning. Achieved significant increases in customer satisfaction ratings, demonstrating strong recruitment and mentoring abilities.
Overview
25
25
years of professional experience
Work History
Store Manager
The Vitamin Shoppe
11.2020 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Store Manager
The Children's Place
12.2009 - 10.2019
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Store Manager
Bath & Body Works
05.2000 - 12.2009
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Education
Dundalk Senior High
Baltimore, MD05.1992
Skills
- Team leadership and coaching
- Recruitment and hiring
- Goals and performance
- Store displays
- Sales expertise
- Merchandise planning
Accomplishments
Merchandising excellence
Delivered Top Volume
Customer Service Awards
Timeline
Store Manager
The Vitamin Shoppe
11.2020 - Current
Store Manager
The Children's Place
12.2009 - 10.2019
Store Manager
Bath & Body Works
05.2000 - 12.2009
Dundalk Senior High
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