Erica Greenwood
Laurel,MS
Summary
I’m dedicated to my job and have a strong work ethic and exceptional customer service skills, honed at Buffalo Wild Wings. Proven ability to engage guests and manage cash handling efficiently. Experienced in training staff and enhancing customer experiences, ensuring satisfaction and repeat business in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Server/Bartender
Buffalo Wild Wings
Billings, MT
08.2018 - Current
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Managed food and beverage orders efficiently, maintaining accurate records and minimizing wait times.
- Collaborated with kitchen staff to ensure timely delivery of meals, enhancing overall dining experience.
- Assisted in training new servers on menu knowledge and service protocols to maintain quality standards.
Pre School Aide
Saint Mary’s Catholic School
Livingston, MT
08.2017 - 06.2018
- Assisted teachers in implementing lesson plans and classroom activities.
- Supervised preschool students during playtime, ensuring safety and engagement.
- Supported individualized learning by assisting students with special needs.
- Organized educational materials and maintained a clean classroom environment.
Barista Trainer
Rx Coffee
Livingston, MT
08.2014 - 06.2017
- Trained new baristas on coffee preparation techniques and customer service
- Handled money drawers and balanced them
- Made new coffee recipes and helped with food production
Education
High School Diploma -
Park High School
Livingston, MTNo Degree - Political Science
University of Wyoming
Laramie, WYSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server/Bartender
Buffalo Wild Wings
08.2018 - Current
Pre School Aide
Saint Mary’s Catholic School
08.2017 - 06.2018
Barista Trainer
Rx Coffee
08.2014 - 06.2017
High School Diploma -
Park High School
No Degree - Political Science
University of Wyoming