Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erica Griffin

San Jose,CA

Summary

A seasoned Property Management professional with 10 years of experience, I have recently dabbled in the culinary industry but realized my true passion lies in Property Management. Throughout my career, I have honed my expertise in working on TAX Credit Properties. Now, I am seeking a smaller-scale opportunity compared to the large properties I have managed in the past, with the most recent one consisting of 245 units. Leveraging my extensive background and knowledge, I am eager to contribute my skills and dedication to a new challenge in the Property Management field.

Overview

15
15
years of professional experience

Work History

Residential Property Coordinator

YBC Associates
03.2015 - 07.2021
  • Assisted in the development and implementation of property management policies and procedures.
  • Monitored tenant occupancy, lease compliance, and maintenance requests.
  • Conducted regular inspections to ensure that all properties are compliant with safety regulations.
  • Coordinated with vendors for repairs, renovations, and other services.
  • Created reports on rental income, expenses, and vacancy rates.
  • Handled tenant inquiries about rental payments, leases, and other related matters.
  • Maintained accurate records of all transactions relating to property management activities.
  • Resolved disputes between tenants and landlords in a timely manner.
  • Oversaw the preparation of monthly financial statements for each managed property.
  • Ensured all relevant documents are accurately filed and stored securely.
  • Reviewed invoices from contractors and vendors to ensure accuracy before payment.
  • Negotiated contracts with suppliers for goods or services required by the company.
  • Provided ongoing support throughout the entire leasing process.
  • Developed strategies for improving operational efficiency within the department.
  • Performed administrative tasks such as filing paperwork or scheduling appointments.
  • Handled resident complaints and expedited maintenance requests.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Met with prospective tenants to show property and assess applications or sign leases.
  • Completed lease applications and verifications, notifying prospects of results.
  • Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
  • Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
  • Facilitated tenant paperwork processing and verification.
  • Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
  • Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
  • Responded to tenant maintenance requests according to agreed conditions for building functionality.
  • Updated tenant and unit information to keep current in housing database.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Oversaw and monitored preventative maintenance and energy management inspections and programs.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Planned, scheduled and coordinated general maintenance or repairs for residential properties.
  • Maintained accurate records of all property transactions, leases, and maintenance activities for easy reference.

Property Manager

Solari Enterprises
08.2007 - 07.2009
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.

Assistant Property Manager

Solaris Enterprises
04.2006 - 09.2007
  • Assisted property manager in leasing and marketing activities.
  • Created tenant files, maintained records of rental payments, and tracked lease agreements.
  • Monitored building maintenance and repairs, coordinated with contractors to ensure completion of tasks
  • Conducted regular inspections of properties to identify any needed repairs or improvements.
  • Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
  • Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
  • Interacted with potential renters during showings providing information about the property features.
  • Negotiated rental terms with applicants ensuring that they comply with company policy standards.
  • Collected first month's rent along with security deposit prior to move-in
  • Participated in community events promoting the rental properties available at the location.
  • Organized periodic tenant appreciation activities such as barbeques or holiday parties.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Developed strong, professional relationships with residents by delivering exemplary service and engagement.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Conducted tours of vacancies with prospective tenants.
  • Kept records of correspondence with residents and tenants.
  • Updated tenant and unit information to keep current in housing database.
  • Checked common areas regularly to keep neat, clean and free of debris.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Escalated critical issues to property manager to promote immediate resolution.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Planned, scheduled and coordinated general maintenance

Education

Some College (No Degree) - Early Childhood Education

Santa Monica College
Santa Monica, CA

High School Diploma -

Santa Monica High School
Santa Monica, CA
07-1992

Skills

Excel

Word

Yardi

TCAC Certified

Timeline

Residential Property Coordinator

YBC Associates
03.2015 - 07.2021

Property Manager

Solari Enterprises
08.2007 - 07.2009

Assistant Property Manager

Solaris Enterprises
04.2006 - 09.2007

Some College (No Degree) - Early Childhood Education

Santa Monica College

High School Diploma -

Santa Monica High School
Erica Griffin