Erica Griffin
San Jose,CA
Summary
A seasoned Property Management professional with 10 years of experience, I have recently dabbled in the culinary industry but realized my true passion lies in Property Management. Throughout my career, I have honed my expertise in working on TAX Credit Properties. Now, I am seeking a smaller-scale opportunity compared to the large properties I have managed in the past, with the most recent one consisting of 245 units. Leveraging my extensive background and knowledge, I am eager to contribute my skills and dedication to a new challenge in the Property Management field.
Overview
15
15
years of professional experience
Work History
Residential Property Coordinator
YBC Associates
03.2015 - 07.2021
- Assisted in the development and implementation of property management policies and procedures.
- Monitored tenant occupancy, lease compliance, and maintenance requests.
- Conducted regular inspections to ensure that all properties are compliant with safety regulations.
- Coordinated with vendors for repairs, renovations, and other services.
- Created reports on rental income, expenses, and vacancy rates.
- Handled tenant inquiries about rental payments, leases, and other related matters.
- Maintained accurate records of all transactions relating to property management activities.
- Resolved disputes between tenants and landlords in a timely manner.
- Oversaw the preparation of monthly financial statements for each managed property.
- Ensured all relevant documents are accurately filed and stored securely.
- Reviewed invoices from contractors and vendors to ensure accuracy before payment.
- Negotiated contracts with suppliers for goods or services required by the company.
- Provided ongoing support throughout the entire leasing process.
- Developed strategies for improving operational efficiency within the department.
- Performed administrative tasks such as filing paperwork or scheduling appointments.
- Handled resident complaints and expedited maintenance requests.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Collected monthly assessments, rental fees, deposits and payments.
- Met with prospective tenants to show property and assess applications or sign leases.
- Completed lease applications and verifications, notifying prospects of results.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Facilitated tenant paperwork processing and verification.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Updated tenant and unit information to keep current in housing database.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Oversaw and monitored preventative maintenance and energy management inspections and programs.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Planned, scheduled and coordinated general maintenance or repairs for residential properties.
- Maintained accurate records of all property transactions, leases, and maintenance activities for easy reference.
Property Manager
Solari Enterprises
08.2007 - 07.2009
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Assistant Property Manager
Solaris Enterprises
04.2006 - 09.2007
- Assisted property manager in leasing and marketing activities.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Monitored building maintenance and repairs, coordinated with contractors to ensure completion of tasks
- Conducted regular inspections of properties to identify any needed repairs or improvements.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
- Interacted with potential renters during showings providing information about the property features.
- Negotiated rental terms with applicants ensuring that they comply with company policy standards.
- Collected first month's rent along with security deposit prior to move-in
- Participated in community events promoting the rental properties available at the location.
- Organized periodic tenant appreciation activities such as barbeques or holiday parties.
- Collected monthly assessments, rental fees, deposits and payments.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Conducted tours of vacancies with prospective tenants.
- Kept records of correspondence with residents and tenants.
- Updated tenant and unit information to keep current in housing database.
- Checked common areas regularly to keep neat, clean and free of debris.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Escalated critical issues to property manager to promote immediate resolution.
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
- Planned, scheduled and coordinated general maintenance
Education
Some College (No Degree) - Early Childhood Education
Santa Monica College
Santa Monica, CAHigh School Diploma -
Santa Monica High School
Santa Monica, CA07-1992
Skills
Excel
Word
Yardi
TCAC Certified
Timeline
Residential Property Coordinator
YBC Associates
03.2015 - 07.2021
Property Manager
Solari Enterprises
08.2007 - 07.2009
Assistant Property Manager
Solaris Enterprises
04.2006 - 09.2007
Some College (No Degree) - Early Childhood Education
Santa Monica College
High School Diploma -
Santa Monica High School