Erica Smith
Terre Haute,IN
Summary
Amicable Residential Assistant with strong leadership, communication and interpersonal skills. Mature and responsible to use sound judgment when making decisions. Knowledge of CPR and basic first aid techniques. Adept at supervising and attending to the needs of over 200 students residing in residence halls.
Overview
5
5
years of professional experience
Work History
Residential Assistant
Indiana State University
01.2023 - Current
- Logged and filed incident reports, detailing significant occurrences during assigned shifts.
- Promoted and sustained organic leadership by maintaining positive peer-leader relationships and supporting goals of each resident.
- Observed and documented resident progress, reporting recorded metrics to area coordinator.
- Assisted in opening and closing of residence halls at beginning and end of each semester, as well as during vacation periods.
- Upheld all university and residence hall rules, regulations and policies.
- Encouraged student participation in community and social university-sponsored programs.
- Participated in staff meetings and training to stay informed on policies and procedures.
Desk Attendant
Indiana State University
01.2023 - Current
- Answered phones and assisted callers with inquiries.
- Greeted guests entering and exiting facility.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Receiving clerk.
Curbside Shopper
Meijer
04.2022 - Current
- Tracked substitutions and informed customers of changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Cashier
Meijer
12.2021 - 04.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
Overnight Stocker
Meijer
05.2021 - 12.2021
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
Crew Trainer
McDonald's
01.2020 - 05.2021
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Crew Member
McDonald's
01.2019 - 01.2020
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
Education
Social Work
Indiana State University
Terre Haute, IN05.2025
High School Diploma -
Northrop High School
Fort Wayne, IN05.2021
Skills
- Microsoft Office
- Social Program Implementation
- Household Management
- Individual Patient Supervision
- Customer Service
- Communication skills
- Problem-Solving Skills
- Verbal and Written Communication
- Relationship Building
- Listening Skills
- Time Management
- Coaching and Mentoring
Timeline
Residential Assistant
Indiana State University
01.2023 - Current
Desk Attendant
Indiana State University
01.2023 - Current
Curbside Shopper
Meijer
04.2022 - Current
Cashier
Meijer
12.2021 - 04.2022
Overnight Stocker
Meijer
05.2021 - 12.2021
Crew Trainer
McDonald's
01.2020 - 05.2021
Crew Member
McDonald's
01.2019 - 01.2020
Social Work
Indiana State University
High School Diploma -
Northrop High School
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