Erica Hamilton

• Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
• Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
• Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
• Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Used cash registers and credit card machines to cash out customers.

• Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
• Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
• Enhanced patient satisfaction by providing compassionate and attentive care.
• Assisted nursing staff with medical procedures to support patient care plans.
• Collected and documented patient information to aid in accurate medical record keeping.
• Enhanced teamwork by collaborating closely with nurses and doctors to coordinate patient care.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.

• Maintained confidentiality of patient data and condition to safeguard health information..
• Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
• Responded to patient queries and concerns concerning insurance coverages and deductibles.
• Screened patients for financial assistance and aided in preparing required funding documents.
• Answered incoming calls, scheduled appointments and filed medical records.

• Consistently communicated with parents through newsletters, conferences, and informal check-ins about student progress and achievements.
• .Adapted teaching methods to accommodate diverse learning styles while maintaining consistent academic standards throughout the classroom.
• Mentored new teachers in curriculum planning and instructional techniques, supporting their transition into successful educators at our daycare center.
• Implemented progress monitoring systems to track individual student growth, enabling targeted support and interventions as needed.
• Developed positive relationships with parents, resulting in increased parental involvement and support for their child''s education.

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration..
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

Hydrafacical Certified