Erica Harkins
Field Service Representative
Birmingham,AL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
22
22
years of professional experience
Work History
Field Service Representative
Caliber Medical Solutions
02.2019 - Current
- Respond to customer to customer inquires promptly and accurately in a friendly and professional manner
- Processed orders, returns, exchanges, and refunds in accordance with company policy and procedures
- Monitored inventory levels to ensure availability of products
- Maintained accurate records of customer interactions
Pharmacy Technician Supervisor
Total Pain Solutions
03.2010 - 02.2019
- Supervised a team of 6 pharmacy technicians, ensuring all tasks were completed accurately and on time
- Monitored inventory levels, placing orders for medications and supplies as necessary
- Created and implemented standard operating procedures to improve accuracy and efficiency
- Developed and managed workflow processes to optimize operations
Receiving Manager
OfficeMax Distribution Center
04.2003 - 06.2009
- Oversee and manage the daily operations of the warehouse's receiving department
- Ensure that all incoming product is accurately received and stocked
- Oversee the organization, labeling, and storage of all incoming products
- Train and supervise receiving clerks and other staff
- Maintain accurate records of all incoming orders and shipments
- Track and monitor inventory levels and restock as necessary
- Develop and implement procedures and policies for the receiving department
- Monitor the warehouse to ensure compliance with safety regulations
Education
Master Business Administration - Business Administration
Alabama A&M University
Normal, AL12.2021
Bachelor Management - Management
Miles College
05.2016
Diploma Pharmacy Technician - Pharmacy Technician
Virginia College @ Birmingham
Birmingham, AL03.2009
Skills
- Leadership
- Safety management
- High-performance work environment
- Schedule management
Timeline
Field Service Representative
Caliber Medical Solutions
02.2019 - Current
Pharmacy Technician Supervisor
Total Pain Solutions
03.2010 - 02.2019
Receiving Manager
OfficeMax Distribution Center
04.2003 - 06.2009
Bachelor Management - Management
Miles College
Diploma Pharmacy Technician - Pharmacy Technician
Virginia College @ Birmingham
Master Business Administration - Business Administration
Alabama A&M University
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