Erica Harris
Boynton Beach,FL
Summary
Knowledgeable and dedicated client service professional with over 10 years experience in customer relations industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients at all levels. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and organizational skills. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
CLIENT SERVICE SPECIALIST
Palm Beach County Tax Collector
2023.08 - 2024.01
- Provided knowledgeable service and support for all customer needs.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined internal processes for improved efficiency and timely service delivery to clients.
- Managed client accounts with attention to detail, ensuring accurate billing and recordkeeping.
- Accepted and processed payments, updated accounts and issued receipts.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
PROFESSIONAL SERVER/BARTENDER/TRAINER/MANAGER
Twelve Eighty Inspired Dining (Woodruff Arts Center)
2014.09 - 2019.02
- Managed team of over 10 FOH restaurant staff, when needed, while also overseeing dining room, bar, and administrative responsibilities in a fast-paced environment
- Assisted manager in maintaining and developing a superb dining experience for tourists, families, and couples
- Acted as liaison between FOH and BOH, often going into the dining room to chat with guests and provide 'above and beyond' restaurant service.
EXECUTIVE ASSISTANT TO CEO
Compound Entertainment LLC
2007.12 - 2009.01
- Handled all travel booking and expense reports
- Directed all communication correspondence with high profile clientele
- Provided extensive calendar management
- Worked proficiently with client information database
- Handled all administrative responsibilities
- On call 24/7.
Skills
- Excellent Communication
- Local Knowledge
- Self Directed
- Adaptability
- Active Listening
- Problem Solving
- Accurate and Detailed
- Time Management
- Ability to Work Under Pressure
Timeline
CLIENT SERVICE SPECIALIST
Palm Beach County Tax Collector
2023.08 - 2024.01
PROFESSIONAL SERVER/BARTENDER/TRAINER/MANAGER
Twelve Eighty Inspired Dining (Woodruff Arts Center)
2014.09 - 2019.02
EXECUTIVE ASSISTANT TO CEO
Compound Entertainment LLC
2007.12 - 2009.01
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