Erica Harris-Crutchfield
1210 Chatham Court, Mebane,NC
Summary
Motivated Social Service Worker known for handling difficult cases successfully. Promoting talents in Family Assessments and Investigations. Looking to join Durham County Department of Social Services Income Maintenance Team.
Overview
17
17
years of professional experience
Work History
In Home Health Care Provider
Nicole Mills
Durham , NC
08.2024 - 03.2025
- Transported clients to doctor appointments and other necessary errands.
- Assisted clients in taking prescribed medications as ordered by their physician.
- Provided companionship services such as reading books or playing games with the client.
- Observed changes in patient behavior or appearance that may indicate a need for further medical attention.
- Provided daily assistance with bathing, grooming, dressing and mobility needs.
Childcare Provider
The Steele Family
Mebane, NC
08.2023 - 05.2024
- Assisted with feeding infant turned toddler during meal times.
- Maintained a clean and organized play area.
- Observed child's behavior and development, communicate information with parents.
- Monitored child's progress through ongoing assessments of their abilities and interests.
- Developed positive relationships with the family by communicating regularly about their child's development.
Social Worker III
Durham County Government
Durham, NC
06.2019 - 11.2022
- Maintains confidential case documentation.
- Interview clients individually and in family groups.
- Develop lists of resources helpful to clients.
- Complete home visits.
- Coordinate appropriate community resources and provided referrals for services.
- Answers and investigates reports of abuse or neglect.
- Investigates each child's living environment to determine safety or risks
- Interviews family members to assess situations.
- Build trust and rapport with victims by remaining calm and compassionate.
- Guide in-depth interviews with children, guardians, doctors, nurses and law enforcement to gain insight into individual cases.
Social Worker I A&T
Rockingham County Government
Wentworth, NC
10.2013 - 01.2017
- Investigated reports of abuse or neglect.
- Updated and maintained permanent records.
- Investigated each child's living environment to determine safety or risks.
- Knowledge of SW Policy and Procedures as it relates to child welfare.
- Developed and executed plans to remove children from homes where serious abuse or neglect had occurred
- Assured that all case information was properly documented.
- Interviews with various parties, including children, their guardians, doctors, nurses and law enforcement.
- Educated families about available services and resources
Telecommunications Specialist
Durham County Government
Durham, NC
09.2011 - 02.2012
- Receive and transmit radio, telephone and teletype messages.
- Dispatched law enforcement personnel.
- Related record keeping task.
- Maintained current knowledge of patrol boundaries.
- Assess emergency situations by gathering information using interview techniques.
Social Worker III
Gaston County Government
Gastonia, NC
01.2010 - 07.2011
- Acted as liaison between clients and community agencies to arrange for assistance in housing, education and child care for clients.
- Maintained confidential case documentation.
- Investigated each child's living environment to make a determination on whether the home was safe or presented risks.
- Developed and executed plans to remove children from homes where abuse or neglect had occurred in accordance with policy and procedure.
- Assured that all case information was properly documented by completing the appropriate forms.
- Conducted in-depth interviews with various parties, including children, their guardians, doctors, nurses and law enforcement, to gain insight into each individual case.
- Educated families about available services and resources.
Social Worker II
Richmond County Government
Rockingham, NC
09.2008 - 12.2009
- Developed and implemented family improvement plans.
- Updated documents and maintained permanent records.
- Conducted home visits, completed inspections and interviewed family members and witnesses.
- Maintained legal documents for court proceedings and submitted testimony.
- Facilitated the delivery of services and resources after thoroughly assessing each child's individual needs.
- Effective communication and supportive relationships with families.
- Manage and track cases according to risk level.
Education
Bachelor of Science - Social Work
North Carolina Central University
Durham, NC2008
Skills
- Oral and written communication
- Individualized care plans
- Interpersonal communication
- Valid North Carolina driver's license
- Culturally-sensitive
- Best practices knowledgeable
- Background in Child Protective Services
Timeline
In Home Health Care Provider
Nicole Mills
08.2024 - 03.2025
Childcare Provider
The Steele Family
08.2023 - 05.2024
Social Worker III
Durham County Government
06.2019 - 11.2022
Social Worker I A&T
Rockingham County Government
10.2013 - 01.2017
Telecommunications Specialist
Durham County Government
09.2011 - 02.2012
Social Worker III
Gaston County Government
01.2010 - 07.2011
Social Worker II
Richmond County Government
09.2008 - 12.2009
Bachelor of Science - Social Work
North Carolina Central University
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