Erica Haynes
Houston,TX
Summary
My name is Erica Haynes, I'm employed at The Memorial Hermann TMC Hospital as a Patient Care Technician. I'm extremely blessed and honored to be a part of such a significant community. One of my passionate goals and aspirations in life is to grow in my medical profession and help people in from all over the world. Everyday I learn new things and grow new interests in what I want to do in my career. Given the opportunity, I want elevate my knowledge, skills, resilience, and productivity to be the best health care professional that I can be. I dream of one day becoming NICU nurse. I once was a NICU baby and I admire and respect the many nurses who save the lives of these children who need them the most. I believe that nothing great comes easy, so I am going to work hard, study all their is to know about my profession, strive for self improvement everyday, and perform nothing but my best at my place of work to become that person I've always wanted to be.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Memorial Hermann Hospital
Houston, TX
12.2024 - Current
- Provides direct patient care for assigned patients under the direct supervision of a licensed nurse.
- Direct patient care duties include but are not limited to vital signs (pre and post treatment, as applicable), visual monitoring of a patient’s condition, hygiene support, toileting support, mobility support, nutrition support, bathing support, charting, and other activities of daily living as needed.
- Responsible for timely and accurate documentation of information. Should appropriately report any unusual changes or findings to the nurse.
- Assists in the maintenance of a safe and clean working environment.
- Demonstrates safe work practices and attitudes; follows safety rules; works to prevent unsafe conditions and behaviors; participates in organizational departments’ safety programs; adheres to all Memorial Hermann policies and procedures.
- Obtains and prepares laboratory specimens as prescribed within the scope of the role.
- Helps orient new employees as appropriate.
- Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
- Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization.
- Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards of providing safe, caring, personalized and efficient experiences to patients and our workforce.
- Other duties as assigned
- Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
- Provided direct patient care and assistance to healthcare team members.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Assisted patients with activities of daily living, including bathing, dressing and grooming.
- Provided emotional support for patients and families during difficult times.
Patient Transport
Memorial Hermann Hospital
Houston, TX
04.2023 - 12.2024
- Interacts with patient family members and staff to ensure patient safety and to expedite the timely arrival and departure of patients
- Coordinated patient transport to specialized care centers or hospitals as needed.
- Maintained accurate documentation of patient transport activities.
- Assisted with patient transport to and from clinical areas, including wheelchairs.
- Maintained accurate records regarding patient transport times, locations, and conditions.
- Transports discharged and transferred patients along with belongings to designated areas
- Transports patients in a timely manner to and from clinics and departments for medical tests along with any required patient equipment and medical chart
- Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service
- Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff
- Other duties as assigned
Sales Associate
Rooms To Go
Stafford, TX
08.2021 - 08.2022
- Helped customers navigate store, complete sales, and process returns
- Resolved customer concerns using strong communication and conflict management skills
- Processed payments quickly and and made accurate change to keep customer flow moving
- Created great customer experiences with personalized sales support
- Met goals consistently while working independently within team environment
- Demonstrated selling experience in fast-paced, service-oriented retail setting
- Assisted customers with sales and service needs
- Contacted customers to finalize sales and service transactions
- Maintained calm demeanor and managed issues professionally and according to company standards
- Delivered consistent service to develop customer base
- Used feedback from customers and personal observations to better capitalize on sales opportunities
- Rotated stock using clearance markdowns and special sales promotions
- Discussed promotions and special offers to customers to increase sales
- Verified sales prices and processed cash or credit payments to complete sales
- Greeted customers and asked open-ended questions to assess needs
- Promoted products effectively by staying on top of offerings and prices
- Overcame customer objections using powerful product demonstrations
- Captured consistent customer sales with friendly, knowledgeable support
- Recommended merchandise to suit customer budget and preferences
- Maintained customer satisfaction, quickly resolving issues and offering expert assistance
- Delivered exceptional customer service to bolster strong relationships and build positive experiences
- Observed positive skills and attributes from personnel to build, improve, and expand skills set
- Identified issues and implemented prompt and successful solutions to eliminate backlog and maximize workflows
- Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents, and promote professional workspace
- Considered each team member's unique talents when assigning tasks and projects to maximize success for employees and overall team
- Complied with corporate regulations, policies, and procedures to maximize safety, security, and overall trust in organization and employees
- Sanitized high-touch surfaces to protect personnel and customers from viruses and germs
Office Assistant
Rooms To Go
Stafford, TX
10.2020 - 08.2021
- My duties as an office assistant consist of daily organization, customer service, and computer use
- Operating office equipment, such as personal computers, photocopiers, scanners, voicemail systems, and facsimile machines
- Proofreading documents and organized records, reports, and documents
- Answering telephone calls, taking messages, and distributing messages to appropriate personnel
- Communicating with customers and other offices regularly
- Organizing all company records, including central file system and special business documents
- Organizing, and restocking office supplies to keep staff efficient and productive
- Prioritizing and managing multiple tasks and competing priorities in servicing requests from senior managers
- Conducting administrative support tasks, including assisting with pay records, invoices, balance sheets, and correspondences
- Answering calls on multi-line telephone system to direct callers, provide information and make appointments
- Keeping office documents well-organized and quickly retrieved files for team members
Team Leader
Tropical Smoothie Cafe
Stafford, TX
07.2020 - 10.2020
- Moved supplies, finished products and heavy machinery
- Built and maintained effective working relationships with peers and upper management
- Completed ongoing quality checks on Products, closely following strict quality assurance guidelines
- Uphold high standards of productivity and quality in all areas of operations
- Rotated through different stations each based on team needs
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked
- Used the machinery safely and according to manufacturer instructions to prevent workplace accidents
- Worked hard to learn all required tasks quickly and maximize performance
- Organized stockroom by keeping products in correct locations to maintain accurate inventory counts
- Removed food items from inventory and restocked refrigerated and frozen cases to maintain product availability
- Observed key food safety procedures by making sure that cold and frozen items were stored properly and at the appropriate temperatures
- Prepared products for retail sale by weighing and packaging specified amounts
- Peeled, chopped and sliced produce for use in cold and cooked items
- Employed knowledge of cutlery and culinary tools to prepare the foods
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products
- Followed recipes and customer requests to prepare high-quality, delicious meals
- Stored perishable food items in freezer or refrigerator to protect food from spoilage
- Re-stocked, organized and arranged service and food stations
- Organized ingredients and restocked supplies to prepare for busy periods
- Cleaned utensils, dishes and glasses for customer use
- Answered question for guests and retrieved desired items to maximize satisfaction
- Executed cash transactions quickly and accurately
- Answered calls to answer customer questions
- Closing the cafe
Hostess
Pappasito's Cantina
Sugar Land, TX
07.2019 - 09.2019
- Monitored dining area to assess server capacity and accurately estimate wait times
- Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers
- Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses
- Accommodated guests with special needs, including accommodations for child seats and wheelchairs
- Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests
- Supported management by resolving customer service and food-related issues to maintain guest satisfaction
- Helped restaurant staff set up small and large events to coordinate smooth execution
- Supervised activities of dining room staff to maintain service levels and support guest needs
- Managed guest expectations by relaying information regarding hours, wait times and specials
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele
- Answered telephone to provide establishment information and take party reservations
- Managed closing duties, including restocking items and reconciling cash drawer
- Cleaned and inspected food preparation areas for safe and sanitary food-handling practices
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts
- Inspected restrooms for cleanliness and availability of supplies 3 times per shift
- Greeted guests and sat customers at tables or in waiting areas
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties
- Informed groups of guests on wait times based on kitchen needs and table availability
- Answered customers' questions about hours, seating, current wait time and other information
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols
- Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival
- Cleaned seating area and checked restrooms every 20 minutes
- Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating
- Tracked seated guests and available seating using table check
- Directed customers to bar area in high-traffic times to maintain satisfaction and increase drink sales
- Checked menus to verify current selection availability and cleanliness
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly
Education
Bachelor of Science - Nursing
Chamberlain College of Nursing
Houston, TX07-2024
High School Diploma -
Westbury High School
Houston, TX06.2020
Skills
- Sales
- Food Safety
- Customer service
- Cash handling
- Product guidance
- Microsoft Word
- Hospitality
- Patient care
- Patient service
- Patient Transportation
- Vital signs monitoring
- Sterilization techniques
- Basic nursing care
- Infection prevention
- Patient hygiene management
- Bed preparation
- Restocking supplies
- Patient services
- Acute care
- Blood glucose monitoring
- Patient observation
- Professional bedside manner
- Specimen collection
- Vitals documentation
- Emotional support
- Compassionate care
Certification
BLS Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
English
Full Professional
Timeline
Patient Care Technician
Memorial Hermann Hospital
12.2024 - Current
Patient Transport
Memorial Hermann Hospital
04.2023 - 12.2024
Sales Associate
Rooms To Go
08.2021 - 08.2022
Office Assistant
Rooms To Go
10.2020 - 08.2021
Team Leader
Tropical Smoothie Cafe
07.2020 - 10.2020
Hostess
Pappasito's Cantina
07.2019 - 09.2019
Bachelor of Science - Nursing
Chamberlain College of Nursing
High School Diploma -
Westbury High School