ERIC A. HESS
Dallas,TX
Summary
ASSET PROTECTION / INVESTIGATIONS MANAGER Detailed Loss Prevention professional offering proven history developing programs to mitigate corporate theft, loss and waste. Driven and dedicated with 30 years of hiring and development expertise. Employed investigative and communication skills to acquire information and evidence. Developed key strategic alliances to support business objectives.
Overview
37
37
years of professional experience
Work History
District Asset Protection Manager
CVS CAREMARK PHARMACY
DALLAS, TX
01.2005 - Current
- Results: Reduced inventory shrinkage levels from 4.42% to 1.23% Resolved 60 plus theft cases yearly, which was within top 5 case producers for CVS.
- Lead CVS in resolved pharmacy controlled drug cases
- Loss Prevention Audits have identified numerous internal theft cases
- Prepared detailed reports for internal and external crime, burglary or theft.
- Built cross-functional relationships with business partners to reduce losses.
- Represented CVS in court proceedings and investigations.
- Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
Regional Loss Prevention Manager
AUTOZONE INC
DALLAS, TX
02.2000 - 01.2005
- Key Results: Reduced inventory shrinkage levels from 2.42% to 1.12% Resolved 65 plus theft cases yearly, which was within the top 2 case producers for the company
- Loss Prevention Audits have identified numerous internal theft cases.
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise
Loss Prevention Corporate Investigator
GADZOOKS INC
CARROLLTON, TX
01.1999 - 01.2000
- Analyzed POS data to support employee compliance with procedures and investigate suspicious activity.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Interviewed employees and suspects and drafted reports to assist law enforcement.
- Proved successful working within tight deadlines and fast-paced atmosphere
Loss Prevention Manager
Bass Pro Shops
Grapevine, TX
01.1998 - 01.1999
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Monitored paperwork procedures to prevent error-related losses.
- Collaborated with law enforcement to report crime and suspicious activity.
- Supervised surveillance, detection and criminal processing related to theft and criminal cases.
Loss Prevention & Safety Manager
MONTGOMERY WARDS
DALLAS, TX
01.1998 - 01.1998
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety.
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
Loss Prevention Field Operations Manager
COMPUTER CITY, TANDY CORPORATION
FORT WORTH, TX
01.1994 - 01.1998
- Responsible for investigations and case management on national scale with 9 Regional Managers and 11 Loss Prevention Coordinators
- Prepare wide range of reports and analysis on all field operations and training activities for Director of Loss Prevention
- Reduced shrink from 1.22% to 1.03% in first year
- Consistently promoted to positions of higher accountability through effective strategic planning and program implementation.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Monitored paperwork procedures to prevent error-related losses.
- Collaborated with law enforcement to report crime and suspicious activity.
- Supervised surveillance, detection and criminal processing related to theft and criminal cases.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Headed safety and loss prevention programs by guiding staff.
CID Special Agent - Staff Sergeant
U.S. Army
Fort Knox, KY
01.1983 - 01.1992
- In charge of all aspects of investigative proceedings and case management involving death, rape, fraud, arson, child abuse and other felony crimes
- Oversaw two Special Agents, and up to 5 investigative support personnel
- Resolved various felony and larceny crimes worth up to $100,000
- Received numerous awards, letters of commendations and outstanding work appraisals for excellent job performance; maintained 98.3 % success rate
- Personally ensured safety of many VIPs through effective cautionary measures and regulatory compliance
- Generated and monitored Crime Prevention Surveys; initiated corrective procedures when needed.
- Gathered evidence and served as witness in court proceedings.
- Prepared reports, kept investigation records and maintained all case-related paperwork.
- Investigated criminal activity through combination of document research and interviews.
- Created and filed reports on investigative activities.
- Worked with multiple federal and state agencies and officials to conduct investigations and prepare cases for adjudication.
- Managed up to 23 active investigations simultaneously.
Education
B.S. Degree - Criminal Justice and Sociology
University of New York
1993
Skills
- Organization and Time Management
- Dependable and Responsible
- Attention to Detail
- Fraudulent activities investigations
- Problem analysis and resolution
- Case report writing
- Internal Fraud
- Intelligence Surveillance
- Fraud Prevention
- Interviews and Interrogations
- Inventory Audits
- Ethical Standards
- Theft Reduction
Accomplishments
- Certification through Wicklander-Zulawski in Interview and Interrogation Techniques
- Statement Analysis, SCAN (Scientific Content Analysis) certified by LSI Laboratory for Scientific Interrogation, Inc.
Timeline
District Asset Protection Manager
CVS CAREMARK PHARMACY
01.2005 - Current
Regional Loss Prevention Manager
AUTOZONE INC
02.2000 - 01.2005
Loss Prevention Corporate Investigator
GADZOOKS INC
01.1999 - 01.2000
Loss Prevention Manager
Bass Pro Shops
01.1998 - 01.1999
Loss Prevention & Safety Manager
MONTGOMERY WARDS
01.1998 - 01.1998
Loss Prevention Field Operations Manager
COMPUTER CITY, TANDY CORPORATION
01.1994 - 01.1998
CID Special Agent - Staff Sergeant
U.S. Army
01.1983 - 01.1992
B.S. Degree - Criminal Justice and Sociology
University of New York
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