Erica Hickey
Cromwell,CT
Summary
Dynamic sales professional with a proven track record at AT&T Mobility, excelling in team building and development. I have successfully enhanced customer satisfaction and fostered a collaborative environment, driving significant business growth through effective coaching and performance evaluations.
Proactive Assistant Sales Manager dedicated to handling various tasks with skill and poise. Committed to building talented and successful sales teams through dynamic communication and positive reinforcement.
Overview
4
4
years of professional experience
Work History
Assistant Sales Manager
AT&T Mobility
Manchester, CT
10.2023 - Current
- Trained and mentored new sales experts, fostering a collaborative team environment.
- Increased customer satisfaction, ensuring prompt and accurate response to inquiries.
- Built relationships with customers and community to establish long-term business growth.
- Managed and developed sales experts
- Conducted performance evaluations, providing feedback to improve team effectiveness and productivity.
Retail Sales Manager
AT&T Mobility
West Hartford, CT
06.2022 - 10.2023
- Supervised daily operations to ensure optimal customer service and sales performance.
- Trained and mentored new staff on product knowledge and sales techniques.
- Resolved customer inquiries and complaints efficiently, maintaining high satisfaction levels.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Provided ongoing coaching and feedback to sales experts, fostering an environment conducive to learning and professional growth.
Education
General Studies
UCONN
Storrs, CTSkills
- Goals and performance
- Sales reporting
- Team building and development
- Sales goals
- Documentation skills
- Sales expertise
- Relationship building and management
- Operations
Accomplishments
- Supervised team of 8 plus staff members which led to store location finishing number one within sales territory in 2025
Timeline
Assistant Sales Manager
AT&T Mobility
10.2023 - Current
Retail Sales Manager
AT&T Mobility
06.2022 - 10.2023
General Studies
UCONN
Summit Winner 2017
At&T Summit Winner-
Assisted leading a top-performing retail team that exceeded revenue, activation and customer experience goals, earning recognition among the highest performing store in the region.
Summit Winner
AT&T Summit Winner-
Assisted leading a top-performing retail team that exceeded revenue, activation and customer experience goals, earning recognition among the highest-performing stores in the region.