Erica Hill

• Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
• Increased client satisfaction by providing accurate and timely tax preparation services.
• Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.

This is a 100% volunteer role.

I help support engaging, fun, and smooth-running events by helping with organization and planning.

• Responsible for building relationships with customers and carriers, covering loads, tracking and tracing loads, and managing a team to meet freight and customer needs.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Achieved and exceeded departmental goals by developing and executing strategic plans and performance metrics.

• Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
• Collaborated with co-owner on strategic planning initiatives for long-term business success.
• Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.