Erica Hill

Available Monday- Friday 7:15am -4:15pm

• Assisted customers with utility account inquiries and service requests.
• Processed billing inquiries and resolved discrepancies efficiently.
• Managed incoming calls, providing clear and accurate information to customers.
• Maintained accurate records of customer interactions in database systems.
• Computerized data entry, information processing systems, and software related to clients' accounts.
• Following basic rules and regulations within the company guidelines, knowledge of standard procedures.s
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.

• Available Monday-Saturday 7am-7pm
• Built strong relationships with clients to enhance customer loyalty.
• Managed appointment scheduling to optimize client flow and service efficiency.
• Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
• Managed appointments through scheduling software program.
• Backed up reception desk by answering phones, scheduling appointments, and processing payments.
• Maintained accurate records of customer services provided.

• Available Monday- Saturday 6:30am-5:00pm
• Managed customer service inquiries and complaints in a timely manner.
• Supervised daily operations including scheduling shifts, assigning duties.
• Ensured compliance with safety regulations and company policies.
• Collaborated with management on developing strategic plans for achieving business goals.
• Developed a system for tracking inventory and ordering supplies as needed.
• Assisted in the development of operational strategies to ensure efficient and productive operations.