Erica Hinton

• Own and drive the strategic vision and execution of Field Practice Solutions' solution-based offering, supporting financial advisors with administrative and client service functions.

• Lead and coach a team of 40+ associates, seniors, and specialists to consistently meet service level agreements and advisor satisfaction goals.

• Foster a culture of accountability and collaboration by implementing training, career pathing, and ongoing development programs.

• Enhanced advisor satisfaction (NPS) by resolving escalations promptly and improving workflows aligned to compliance boundaries.

• Partner cross-functionally with IT, Compliance, and Operations to influence work management systems and implement scalable improvements.

• Managed budget planning and accurately invoicing services to financial advisors.

• Supported executives in a fast-paced financial services environment by managing calendars, travel, expense reporting, and executive communications.

• Handled confidential information with discretion while ensuring business operations and compliance requirements were met.

• Coordinated cross-departmental initiatives and provided project tracking support to enhance organizational efficiency.

• Directed strategic marketing initiatives, budget management, and multi-vendor contracts to support financial professionals nationwide.

• Spearheaded mentorship and women’s initiatives, strengthening engagement and advisor retention.

• Negotiated vendor agreements, improving cost efficiency and service delivery.

• Led project management for large-scale marketing campaigns, ensuring compliance and alignment with corporate strategy.

• Designed and executed a mentorship program and women’s advisory board, fostering advisor development and networking opportunities.

• Oversaw day-to-day production operations and integration projects during Woodbury’s acquisition by Advisor Group.

• Implemented operational strategies, process improvements, and compliance-focused practices to drive efficiency and growth.

• Partnered with advisors to ensure data integrity and smooth transitions during conversion projects.