Erica Hopkins
Noble,OK
Summary
Dedicated professional with a strong background in customer service and team mentorship. Proven ability to foster positive relationships while enhancing team performance and achieving operational goals.
Overview
7
7
years of professional experience
Work History
Election Assistant
Cleveland County Election Board
Norman, Oklahoma
11.2022 - Current
- Coordinated election day logistics and supported polling site staff to ensure smooth operations.
- Maintained organized filing systems for all election documents to facilitate quick access and compliance.
- Prepared materials and supplies for pre-election setup, ensuring readiness for election activities.
Supervisor
Bath & Body Works
Norman, Oklahoma
04.2021 - 02.2026
- Trained and mentored team members on product knowledge and customer service.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Executed overnight and early morning floor sets to reset store layouts according to corporate visual standards.
- Maintained customer relationships by providing excellent customer service.
Teaching Assistant
The University of Oklahoma
Norman, Oklahoma
08.2023 - 05.2024
- Collaborated with professors on lesson planning and developed course materials to enhance student understanding.
- Facilitated classroom discussions and engaged students in learning activities.
- Coordinated tutoring sessions and academic support for struggling students.
Associate
Old Navy
Norman, Oklahoma
05.2020 - 05.2021
- Processed transactions accurately at the cash register.
- Maintained the cleanliness and organization of the sales floor.
- Trained new associates on store operations, policies, and procedures.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
Server
Cracker Barrel Old Country Store
Norman, Oklahoma
04.2019 - 06.2020
- Provided excellent customer service in a fast-paced dining environment.
- Trained new servers on restaurant procedures and policies, facilitating smoother onboarding and team integration.
- Maintained cleanliness of dining area and ensured proper table settings.
Education
Bachelor of Arts - Criminology
University of Oklahoma
Norman, OK05-2024
High School Diploma -
Noble High School
Noble, OK05-2021
Skills
- Hiring and training
- Inventory management
- Payroll processing
- Visual merchandising
- Data analysis
- Problem-solving abilities
- Coaching and mentoring
- Goal oriented
- Excellent Customer Service
Timeline
Teaching Assistant
The University of Oklahoma
08.2023 - 05.2024
Election Assistant
Cleveland County Election Board
11.2022 - Current
Supervisor
Bath & Body Works
04.2021 - 02.2026
Associate
Old Navy
05.2020 - 05.2021
Server
Cracker Barrel Old Country Store
04.2019 - 06.2020
Bachelor of Arts - Criminology
University of Oklahoma
High School Diploma -
Noble High School