Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Erica Hughes

Lima,OH

Summary

Customer-focused store manager with extensive experience in retail operations and team leadership. Proven track record in driving sales and implementing profitability strategies. Expertise in recruiting, training, and managing high-performing teams to achieve operational excellence. Strong skills in merchandising, banking, and maintaining efficient store operations to consistently exceed performance goals.

Overview

12
12
years of professional experience

Work History

Store Manager

Pools-N-More
Lima, Ohio
10.2022 - Current
  • Recruited, trained, and supervised new employees to enhance team performance.
  • Conducted daily store operations, managing opening, closing, and cash handling procedures.
  • Prepared staff schedules, assigning specific duties to optimize workflow.
  • Engaged customers through effective verbal communication to ascertain needs.
  • Delegated tasks to staff, establishing priorities and goals for operational efficiency.

Salesperson

Pools-N-More
Lima, Ohio
04.2021 - 10.2022
  • Identified customer needs through targeted inquiries and recommended optimal solutions.
  • Developed and maintained relationships with new and existing clients to drive sales revenue.
  • Educated customers on company products and services to enhance understanding.
  • Produced sales documents, finalized deals, and organized records systematically.
  • Assisted every customer with merchandise selection and purchase completion for an efficient experience.

Store Manager

Journeys
Lima, Ohio
02.2020 - 04.2021
  • Monitored inventory levels and placed orders to meet customer demand.
  • Maintained accurate records of employee performance evaluations.
  • Balanced sales, reconciled cash, and made bank deposits for efficient opening and closing duties.
  • Prepared staff schedules and assigned team members specific responsibilities.
  • Oversaw merchandising benchmarks to uphold operational standards.

Sales Associate (Seasonal)

Big Lots
Findlay, Ohio
10.2019 - 02.2020
  • Executed cashier functions, including payment acceptance, receipt issuing, and change counting.
  • Delivered exceptional customer service through friendly greetings and assistance.
  • Maintained store cleanliness by ensuring floors, windows, and displays remained tidy.
  • Conducted daily recovery tasks to optimize cleanliness and productivity in all areas.
  • Managed floor moves, merchandising, and display maintenance for organized and appealing sales areas.

Sales Lead Keyholder

Journeys
Findlay, Ohio
03.2019 - 02.2020
  • Maintained organized and clean work area throughout shifts.
  • Analyzed sales data to identify areas for product and service improvement.
  • Coordinated floor moves and merchandising while monitoring stock levels for popular items.
  • Provided feedback on employee performance evaluations as requested by management team.
  • Assisted in training new sales associates on store policies and operational standards.

Sales Associate (Seasonal)

Bath & Body Works
Findlay, Ohio
10.2019 - 01.2020
  • Delivered exceptional customer service by greeting customers and addressing inquiries promptly.
  • Restocked shelves to maintain optimal inventory levels across the store.
  • Maintained comprehensive knowledge of merchandise and store policies to assist customers effectively.
  • Guided customers in locating specific products, providing relevant information and recommendations.
  • Created attractive displays with signage for new merchandise to drive sales and reduce overstock.

Sales Associate (Seasonal)

Pools-N-More
Lima, Ohio
05.2015 - 08.2018
  • Restocked shelves to maintain optimal inventory levels.
  • Processed transactions efficiently using point-of-sale system.
  • Cultivated relationships with peers and management to enhance team performance.
  • Assisted customers in locating products, addressing inquiries, and providing product recommendations.
  • Explained merchandise features and provided guidance on usage and care.

Crew Member

Wendy's
Lima, Ohio
05.2013 - 04.2015
  • Ensured efficient operations by maintaining an organized work area.
  • Executed opening and closing tasks, including workstation setup and surface cleaning.
  • Complied with health department regulations for food handling procedures.
  • Delivered exceptional customer service to foster a welcoming environment for guests.
  • Prepared quality products while adhering to portion control and presentation standards within service goal times.

Education

High School Diploma -

Elida High School
Elida, OH
05-2015

Some College (No Degree) - Pre-Veterinary Medicine/Animal Science

The University of Findlay
Findlay, OH

Skills

  • Employee training and development
  • Cash handling and inventory management
  • Visual merchandising
  • Staff scheduling and customer service
  • Problem solving
  • MS Office proficiency
  • Store operations oversight
  • Sales strategies
  • Multitasking and organization
  • Verbal and written communication
  • Flexible scheduling

Languages

English
Native/ Bilingual
German
Limited

Affiliations

  • Gardening
  • Mead and Wine Making
  • Writing and drawing

References

References available upon request.

Timeline

Store Manager

Pools-N-More
10.2022 - Current

Salesperson

Pools-N-More
04.2021 - 10.2022

Store Manager

Journeys
02.2020 - 04.2021

Sales Associate (Seasonal)

Big Lots
10.2019 - 02.2020

Sales Associate (Seasonal)

Bath & Body Works
10.2019 - 01.2020

Sales Lead Keyholder

Journeys
03.2019 - 02.2020

Sales Associate (Seasonal)

Pools-N-More
05.2015 - 08.2018

Crew Member

Wendy's
05.2013 - 04.2015

High School Diploma -

Elida High School

Some College (No Degree) - Pre-Veterinary Medicine/Animal Science

The University of Findlay

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