Summary
Overview
Work History
Education
Skills
Timeline
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Erica Huie

DeLand

Summary

Knowledgeable Referral Coordinator with solid foundation in patient access operations. Demonstrated ability to enhance patient satisfaction and streamline administrative processes. Proven track record in managing patient information and ensuring compliance with healthcare regulations.

Overview

7
7
years of professional experience

Work History

Patient Access Specialist Sr

Halifax Health Cancer Center for Hope
03.2022 - Current
  • Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
  • Provided exceptional customer service, addressing patient concerns promptly and professionally.
  • Managed a high volume of new patient referrals, prioritizing urgent cases and maintaining organized records.
  • Played a key role in the successful onboarding of new team members by providing comprehensive training and ongoing support.
  • Enhanced patient experience by efficiently managing clinic appointments and scheduling.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.

Sterile Processing Technician

Halifax Health
08.2020 - 03.2022
  • Wrapped trays, instrument packs, and sets.
  • Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
  • Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
  • Reduced risk of infections by maintaining a clean and sterile environment within the processing area.

Food Service Worker

Chicken Salad Chick
03.2018 - 03.2020
  • Greeted customers at counter to fulfill requests and answer questions.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
  • Developed and maintained positive relationships with customers to enhance service.

Education

High School Diploma -

New Smyrna Beach High School
New Smyrna Beach, FL
06-2020

Skills

  • Medical terminology
  • Front desk operations
  • Appointment scheduling
  • HIPAA compliance
  • Information collection
  • Phone and email etiquette
  • New hire training

Timeline

Patient Access Specialist Sr

Halifax Health Cancer Center for Hope
03.2022 - Current

Sterile Processing Technician

Halifax Health
08.2020 - 03.2022

Food Service Worker

Chicken Salad Chick
03.2018 - 03.2020

High School Diploma -

New Smyrna Beach High School

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Erica Huie