Erica Jankola
Cunningham,TN
Summary
Detail-oriented administrative professional experienced in managing customer applications and processing payments. Skilled in scheduling and time management, consistently delivering outstanding customer service while maintaining accurate records. Thrives in fast-paced environments, contributing to efficient operations and improved patient experiences.
Overview
22
22
years of professional experience
Work History
Business Services Administration Assistant
Workforce Essentials, Inc.
Clarksville, Tennessee
12.2022 - Current
- Manage customers Tn DFWP applications with the state.
- Provide administrative support to management team.
- Schedule DOT and pre-employment physicals.
- Collect credit card payments for invoices or testing services.
- Certified Drug & Alcohol Collector
- Conduct hearing screenings
Registration Clerk
DoctorsCare
Clarksville, TN
01.2020 - 12.2022
- Streamlined patient registration processes to enhance accuracy and efficiency.
- Verified and organized patient information to maintain comprehensive medical records.
- Guided patients in completing registration forms and insurance documentation for seamless onboarding.
Unit Clerk
Rady Children’s Hospital San Diego
San Diego, CA
01.2006 - 01.2015
- Assisted nursing and medical staff in clerical duties to support patient care.
- Coordinated communication between medical staff, patients, and families.
- Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
Medical Assistant
Mazhar Chughtai, MD
La Mesa, CA
01.2004 - 01.2006
- Collected and documented patient medical histories and vital signs.
- Prepared and maintained examination rooms for patient visits.
- Managed patient scheduling and appointment reminders efficiently.
Education
Diploma - Graduated 2000
El Capitan High School
Lakeside, CA01-2000
Skills
- Administrative support
- Payment processing
- Scheduling appointments
- Spreadsheet tracking
- Inventory management
- Customer service
- Time management
- Adaptability
Timeline
Business Services Administration Assistant
Workforce Essentials, Inc.
12.2022 - Current
Registration Clerk
DoctorsCare
01.2020 - 12.2022
Unit Clerk
Rady Children’s Hospital San Diego
01.2006 - 01.2015
Medical Assistant
Mazhar Chughtai, MD
01.2004 - 01.2006
Diploma - Graduated 2000
El Capitan High School