Summary
Overview
Work History
Education
Skills
Timeline
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Erica Johnson

Macon,GA

Summary

Dynamic professional with a proven track record in customer relationship building and sales development, notably at DBG Ventures LLC. Excelled in enhancing client satisfaction and increasing repeat business through expert product knowledge and exceptional service. Skilled in process improvement and adept at managing time efficiently.

Overview

14
14
years of professional experience

Work History

Sales Representative

DBG Ventures LLC
01.2019 - Current
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.

Cleaning

Brenda Ruark
01.2011 - 01.2014
  • Reduced chemical usage in cleaning processes by adopting green cleaning techniques.
  • Prepared necessary reports regarding daily cleaning activities, ensuring transparency with supervisors.
  • Achieved faster response times by effectively prioritizing urgent cleaning requests.
  • Kept equipment in optimal condition through regular cleaning and maintenance routines.

Education

Georgia GED

Skills

  • Product and service knowledge
  • Customer relations
  • Time management
  • Complex Problem-solving
  • Customer relationship building
  • Sales consultation
  • Sales development
  • Process improvement
  • Upselling and cross selling

Timeline

Sales Representative

DBG Ventures LLC
01.2019 - Current

Cleaning

Brenda Ruark
01.2011 - 01.2014

Georgia GED

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Erica Johnson