Erica Johnston
Bluefield,WV
Summary
Compassionate Massage Therapist with sincere and warm approach to massage. Contributes to supportive team environment to advance massage skills and education. Dedicated to promoting health, healing and well-being through therapeutic massage remedies. Hard worker with passion for helping people. Upholds moral ethics and maintains excellent client relationships. Results-focused Cosmetologist dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cosmetologist /Licensed Massage Therapist
The Garden Salon And Spa - Integrative Massage
Bluefield, WV
09.2023 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
- Increased client retention by establishing strong rapport through attentive listening and empathetic communication.
- Educated clients on self-care techniques, empowering them to maintain their well-being between appointments.
- Contributed to a positive working environment by fostering a supportive and collaborative atmosphere among fellow therapists and clinic staff members alike.
- Demonstrated flexibility in scheduling availability, accommodating client needs by offering evening or weekend appointments when necessary.
- Provided treatment for medical conditions and injuries through therapeutic massage.
- Established and implemented massage protocols and procedures.
- Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.
Sales Representative /Independent Travel Agent
Empire Distributors - Rainbow Systems
Woodlawn, VA
09.2021 - 04.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients face to face.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Recommended complementary purchases to customers, increasing revenue.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Expert Server
Applebee's Grill + Bar
Princeton, WV
08.2020 - 08.2022
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Conducted routine inspections of dining area equipment, reporting any issues promptly for maintenance or repair as needed.
- Trained new servers on restaurant protocols, contributing to a cohesive team environment.
- Increased repeat business through exceptional service and building rapport with guests.
- Ensured compliance with local health codes by maintaining a sanitary work environment throughout service hours.
- Managed multiple tables simultaneously, ensuring prompt service and satisfied customers.
- Responded quickly to changing circumstances during peak times to ensure efficient workflow within the server team.
- Built relationships with regular customers, fostering a welcoming atmosphere that encouraged repeat visits.
- Handled high-pressure situations professionally, resolving customer complaints effectively.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Certificate of Science - Licensed Massage Therapist
New River Community And Technical College
Princeton07.2023
Certified Nursing Assistant -
Mercer County Technical Education Center
Princeton, WV05.2017
Licensed Cosmetologist -
Mercer County Technical Education Center
Princeton, WV03.2012
Skills
- Social skills
- Clear Communication
- Customer Consultation
- Professionalism and Ethics
- Sanitation Practices
- Decision-Making
- Continuing education
- Relationship Building
- Reflective listening
- Adaptable to Changing Client Needs
Certification
BLS Provider (CPR)
Timeline
Cosmetologist /Licensed Massage Therapist
The Garden Salon And Spa - Integrative Massage
09.2023 - Current
Sales Representative /Independent Travel Agent
Empire Distributors - Rainbow Systems
09.2021 - 04.2023
Expert Server
Applebee's Grill + Bar
08.2020 - 08.2022
Certificate of Science - Licensed Massage Therapist
New River Community And Technical College
Certified Nursing Assistant -
Mercer County Technical Education Center
Licensed Cosmetologist -
Mercer County Technical Education Center