Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erica Jones

Houston,TX

Summary

Dynamic and reliable driver with a clean driving record and exceptional customer service skills, honed at Amazon. Proven ability to optimize delivery routes and enhance customer satisfaction through punctuality and effective communication. Committed to safety and efficiency, consistently achieving on-time deliveries while maintaining high standards of vehicle cleanliness.

Overview

9
9
years of professional experience

Work History

Driver

Amazon
10.2024 - Current
  • Operated delivery vehicles safely and efficiently to meet scheduled timelines.
  • Inspected vehicle condition regularly to ensure compliance with safety standards.
  • Navigated routes using GPS systems, optimizing delivery times and fuel efficiency.
  • Communicated effectively with team members to coordinate pickups and deliveries.
  • Assisted in training new drivers on company policies and best practices.
  • Monitored inventory levels during deliveries, reporting discrepancies as needed.
  • Responded promptly to customer inquiries regarding delivery status and issues.
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.

Cook

Pappasitos
09.2019 - 07.2021

Houston

  • Supervised kitchen staff, ensuring adherence to food safety and sanitation standards.
  • Coordinated daily meal preparation, optimizing workflow and efficiency in high-volume service environment.
  • Instructed new culinary staff on consistent quality through menu, technique, and equipment training.
  • Monitored inventory levels, placing orders to maintain stock of ingredients and minimize waste.
  • Maintained cleanliness and organization of kitchen workspace.
  • Assisted in inventory management, ensuring adequate stock levels.
  • Collaborated with team members to optimize food preparation efficiency.
  • Monitored cooking times to ensure optimal quality and taste consistency.
  • Trained new staff on kitchen procedures and safety protocols.
  • Oversaw daily kitchen activities, ensuring adherence to health regulations and quality standards.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Communicated closely with servers to fully understand special orders for customers.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
  • Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
  • Supported kitchen staff training and development, leading to increased productivity and efficiency.
  • Showcased excellent knife skills for precise cutting and preparation of various ingredients.
  • Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
  • Prepared diverse cuisines to meet customer dietary needs and preferences, elevating dining experience.

Warehouse Picker

Amazon
10.2016 - 01.2018
  • Operated warehouse machinery to efficiently process packages for shipment.
  • Assisted team in maintaining safety protocols and ensuring compliance with operational standards.
  • Collaborated with colleagues to streamline sorting processes and improve workflow efficiency.
  • Conducted quality checks on packages to ensure accuracy and prevent errors in shipments.
  • Operated pallet jacks and forklifts to efficiently move inventory within warehouse.
  • Adhered to safety protocols during pick and pack operations, ensuring compliance.
  • Managed order fulfillment by accurately selecting items based on customer requests.
  • Collaborated with team members to optimize workflow and minimize downtime.
  • Conducted regular inventory checks to maintain stock accuracy and availability.
  • Implemented best practices for storage organization, enhancing retrieval efficiency.
  • Monitored equipment performance, reporting issues to maintenance for timely resolutions.
  • Used scanners to quickly locate and track items in warehouse.
  • Collaborated with team members to achieve daily pick and pack goals.
  • Operated pallet jacks to safely transport goods from warehouse to shipping area.
  • Reduced product damage, carefully inspecting items for defects before packaging and reporting any issues promptly.
  • Maintained high customer satisfaction with accurately picked orders that met or exceeded expectations.
  • Kept tidy and organized warehouse to comply with cleanliness standards.
  • Inspected and verified orders before shipping them to customers for accurate deliveries.
  • Increased order fulfillment rates by implementing effective time-management strategies during peak periods.
  • Supported warehouse operations by participating in cross-functional teams for process improvements.
  • Maintained clean and safe work environment.
  • Picked and packed order items.
  • Followed orders precisely for correct items, sizes and quantities.
  • Kept work areas neat, clean and free from debris.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.

Education

Associate of Science - Culinary Art

Houston Community College
Houston, TX
05.2021

Skills

  • Time management
  • Valid Driver's license
  • Customer service
  • Clean driving record
  • Problem-solving
  • Safe driving practices
  • Punctual and reliable
  • City and non-city driving
  • Punctuality
  • Loading and unloading

Timeline

Driver

Amazon
10.2024 - Current

Cook

Pappasitos
09.2019 - 07.2021

Warehouse Picker

Amazon
10.2016 - 01.2018

Associate of Science - Culinary Art

Houston Community College