Erica Kaiser
Warren,AR
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I do have experience in the medical field, as far as terminology and data entry. I have worked in the hospital setting previously as a medical billing specialist. I am currently enrolled in college to further my education in medical billing and coding at this time.
Overview
7
7
years of professional experience
Work History
Automotive Technician
Walmart
Monticello, AR
09.2024 - Current
- Performed routine maintenance tasks such as oil changes and tire rotations.
- Assisted customers with service inquiries and scheduling appointments.
- Maintained a clean and organized work environment for safety compliance.
- Collaborated with team members to complete repair orders efficiently.
- Documented all services performed on vehicles for accurate record-keeping.
- Followed safety protocols while handling automotive tools and equipment.
Technical Support Consultant
SYKES
Little Rock, Arkansas
08.2020 - 08.2021
- Provided technical support for software and hardware-related issues.
- Assisted customers with troubleshooting and problem resolution via phone and email.
- Documented customer interactions and technical issues in the support system.
- Educated users on software features and best practices for optimal performance.
- Maintained up-to-date knowledge of product updates and industry trends.
- Participated in training sessions to enhance technical skills and service delivery.
Waitress
Longhorn Steakhouse
Little Rock, Arkansas
01.2019 - 08.2020
- Provided excellent customer service during busy dining hours.
- Took and processed customer orders efficiently and accurately.
- Assisted in training new waitstaff on service protocols.
- Maintained cleanliness and organization of dining area and tables.
- Collaborated with kitchen staff to ensure timely food delivery.
- Handled cash transactions and managed point-of-sale system effectively.
- Resolved customer complaints with professionalism and care.
- Upheld restaurant standards for food safety and hygiene practices.
- Developed positive relationships with regular customers through friendly conversation.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA08-2025
Skills
- Vehicle inspection
- Customer service
- Equipment maintenance
- Technical troubleshooting
- Documentation management
- Team collaboration
- Account updating
- 10-key
- Data entry
- Complaint handling
- Support case resolution
- Positive and professional
- Recordkeeping strengths
- Customer consulting
- Documentation
- Payment processing
- Microsoft PowerPoint
- Medical terminology
- Microsoft Excel
Timeline
Automotive Technician
Walmart
09.2024 - Current
Technical Support Consultant
SYKES
08.2020 - 08.2021
Waitress
Longhorn Steakhouse
01.2019 - 08.2020
High School Diploma -
Penn Foster Career School
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