Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Erica Kelso

Erica Kelso

1077 S Oak Rd, Fayetteville,AR

Summary

With over 30 years of experience in the optical industry, I have cultivated a robust expertise in both corporate retail & optometry practices. Throughout my career, I have been dedicated to enhancing patient care & driving operational excellence, successfully managing teams & implementing strategies that improve service, quality, and efficiency.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Manager

Radiant Eye Care
Springdale, AR
06.2020 - Current
  • Helped build cold start practice to multi million dollar business by increasing revenue, growing the patient base, and driving business growth.
  • Hiring, training, and educating staff and improving team efficiencies & processes.
  • Improving patient care through enhancing the patient experience and implementing strategies that increased patient retention by exceptional service and follow up care.
  • Organize events to build community ties, strengthen relationships, and promote practice visibility.

Realtor

Smith and Associate
Fayetteville, AR
02.2015 - Current
  • Collaborated with colleagues to develop strategies for attracting new clients.
  • Created professional sales presentations to effectively communicate services and market comparisons.
  • Answered inquiries from potential buyers regarding features of property listings.
  • Developed marketing plans to promote properties.
  • Negotiated contracts between buyers and sellers to reach agreement on price and terms of sales.

Licensed Dispensing Optician

LENSCRAFTERS, Luxottica Group
Fayetteville, AR
06.2013 - 06.2020
  • Increased sales revenue by effectively communicating lens technology benefits to customers.
  • Collaborated with optometrists to ensure seamless patient care and support as needed.
  • Train and develop apprentice opticians.
  • Exceeded monthly sales targets consistently by employing effective upselling strategies and fostering rapport with clients.

Licensed Dispensing Optician

Parenti Morris Eye Care
Rogers, AR
06.2010 - 04.2013
  • Managed inventory levels, ordering new products as necessary to maintain optimal stock availability.
  • Performed comprehensive measurements for accurate eyewear prescriptions, ensuring optimal visual clarity for patients.
  • Increased sales revenue by effectively communicating lens technology benefits to customers.

Optician

Wal-Mart Home Office
Bentonville, AR, AR
06.1994 - 06.2010
  • Began optician apprenticeship with Dr. York, professor at SCO.
  • Promoted to management.
  • District manager in training.
  • Promoted to Operations Coordinator for the Optical Division. Assisted in development and delivery of management training programs, dissemination of corporate information and resolution of operational issues.

Education

NorthWest Arkansas Community College
Bentonville, AR

Skills

  • Product upselling
  • Insurance verification
  • Eyewear trends
  • Customer service
  • Retail sales
  • Optical dispensing
  • Progressive lenses expertise
  • Optical measurements
  • Repairing glasses
  • Transaction processing
  • Prescription interpretation
  • Building Effective Relationships
  • Critical thinking
  • People Development
  • Sales processes
  • Communication
  • Teamwork

Certification

ABO Speaker Certification 2024

Licensed AR Realtor 2015

Arkansas State Optical License 1999

American Board of Opticianry Certification 1997

National Contact Lens Certification 1997

References

References available upon request.

Timeline

Manager

Radiant Eye Care
06.2020 - Current

Realtor

Smith and Associate
02.2015 - Current

Licensed Dispensing Optician

LENSCRAFTERS, Luxottica Group
06.2013 - 06.2020

Licensed Dispensing Optician

Parenti Morris Eye Care
06.2010 - 04.2013

Optician

Wal-Mart Home Office
06.1994 - 06.2010

NorthWest Arkansas Community College

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Erica Kelso